Patient Billing/Services Representative II - Otolaryngology
Washington University in St. Louis
Application
Details
Posted: 06-Mar-24
Location: St. Louis, Missouri
Type: Full-time
Salary: Open
Internal Number: JR80626
Scheduled Hours
40
Position Summary
Offering a 4-day / 10-hour work schedule option, Washington University Otolaryngology (Ear, Nose, and Throat) clinics are hiring new front desk team members. Excellent patient care starts from the moment a patient walks in the door, and we are looking for friendly faces to welcome patients as they begin their visit to our ENT clinics. Our patients present with many challenges and we work hard to give them the highest level of customer service and coordinated care in our multidisciplinary setting. Our front desk team members collaborate with clinical staff and with other team members working off-site to create a patient-centric experience. If you have medical office scheduling experience and are looking for a patient-facing position that offers the opportunity to grow and learn as part of a cohesive team, we would love to meet you!â
The Patient Service Representative II (PSRII) is responsible for capturing, updating and verifying patient demographic and current insurance information to ensure maximum reimbursement for the Otolaryngology department. PSRs also schedule patient follow-up visits for providers. The PSR will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patientsâ™ needs.
Job Description
Primary Duties & Responsibilities
Works on pre-arrival alerts (i.e., insurance, referrals, etc.).
Updates and verifies patient insurance, billing and demographic information in EPIC for reimbursement for the patient visit. Checks eligibility either electronically or manually as needed.
Collects fee for service (copay, deductible, self-pay, cosmetic services, consults and surgery pre-pays and past balances etc.) and records in EPIC.
Checks patient in through EPIC and updates, demographics, insurance, patient portal access and verifies pharmacy information; verifies referrals received, scanned and linked to appointment.
Schedules return patient appointments, patient testing and procedures.
Maintains familiarity with insurance companies and their reimbursement policies.
Balances cash drawer daily.
Answers incoming department telephone line.
Checks patient out and prints After Visit Summaries (AVS) for patient.
Working Conditions
Fast-paced multi-physician office. May be high levels of stress. Work schedule may fluctuate to accommodate patient/physicians schedules. Available option for four-day / ten-hour work shift schedule. May involve light lifting of office supplies. Primarily sitting, computer work.
Preferred Qualifications
Demonstrated interpersonal skills.
Working knowledge of insurance and financial options.
Friendly and polite customer service skills required at all times.
Attention to detail.
Ability to prioritize and organize work.
Knowledge of general office equipment including computer, copier, scanner, and fax machine.
Working knowledge of PC software and peripheral devices.
Thorough understanding of patient confidentiality.
Ability to follow written and verbal orders and accept responsibility.
Excellent communication skills, positive attitude, and strong work ethic.
Required Qualifications
High school diploma or equivalent high school certification with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience or an equivalent combination of relevant education and experience.
Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.). BLS certification must be obtained within one month of hire date.
Grade
C06-H
Salary Range
$17.00 - $24.66 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.