The Library Specialist for Access and Circulation coordinates the public services of the library connected to the collection through direct work with the collection and supervising student staff members, in support of the research and community life of the Barnard College communities. The purview of this position is frequently the first point of contact for people with the library; responsibilities include stacks maintenance; coordinating consortial lending; coordinating maintenance of user-serving equipment on the collections floors; creating and maintaining an outstanding customer service program including basic reference and referrals at the circulation desk; connecting with other service points including across Columbia University Libraries and, at Barnard, the Centers of the Milstein Teaching and Learning Center, IMATS, AV, and the Archives; planning and managing the service point budget; building and managing the student staffing program; creating a welcoming environment for all users including students, alums, faculty, staff, and community partners; participating in Operations Team projects; and supporting Barnard College's "commitment to diversity, inclusion, and equity" (Diversity & Inclusion).
This position reports to the Student Engagement and Access Services Librarian and is part of the Library Operations Team at Barnard Library and Academic Information Services. All members of the Library Operations team cross-train and provide backup for other Operations Team positions; participate in ongoing learning; build Library relationships across Barnard and Columbia; raise the profile of the Library; and work toward equity and inclusion to contribute to a thriving work environment and a user-focused commitment to accessibility.
This position is 35 hours per week, 7 hour shift M-F that commences 1/2 hour before the Library opens. The candidate must be available for occasional nights and weekend coverage.
Access & Circulation Responsibilities: As sole supervisor of student staff, build and manage student staffing program in collaboration with Student Engagement and Access Services Librarian. The student staff program is a pathway to librarianship for students as well as a key relationship between Barnard students and the library: 1. Manage student staff, including recruiting, hiring, training, scheduling (with attention to funding packages), holding feedback and coaching meetings, retention, project supervision across Operations and the Library, team building with student staff across the Library, building and evaluating learning objectives, and promotion/scaffolding responsibility. 2. Create and maintain staffing schedule (coordinating schedules for staff and students) for the Circulation Desk, including back-up coverage. 3. Approve and resolve student staff timesheets; coordinate with Student Engagement and Access Services Librarian to manage budget allocation for student staff, including preparing monthly report of confidential student staff funding packages.
Manage circulation of collection, a core resource for research, teaching, and community building, including but not limited to: 4. Coordinate daily circulation of the collection, including: * charging and discharging items; * maintaining book drop; * reshelving; * moving to and from storage; * managing the cycle of missing items (from running reports or receiving missing item requests to resolution); * running, reviewing, and sharing daily circulation reports; resolving any problems identified in those reports, and maintaining hold shelf; * managing consortial borrowing, including lending and receiving ReCAP, Borrow Direct, Inter-Library Loan (ILL), Health Sciences Library (HSL)-Morningside, and returns of Barnard materials to Columbia Libraries and consortial partners; 5. Coordinate collection maintenance, including shelf reading, inventory, stacks shifting, and reviewing condition for repair. 6. Sustain relationship with Barnard College Library staff and Columbia University Library staff to learn, innovate, and share best practices. 7. Maintain, review, and report annually about data for Barnard College Library collections, circulation, and student staff.
Manage Circulation and Help Desk supplies budget via purchasing and tracking, as well as food and catering purchases for student staff gatherings: 8. Make and keep track of supplies purchases made with a designated department credit card, and reconcile these purchases online. Allocate them to the appropriate funds and log to our department budget spreadsheet. 9. Plan our department's semesterly student staff gatherings, and other events for our student staff. Make the purchases and keep track of the costs, allocate them to the appropriate funds and log to our department budget spreadsheet.
Supervise Circulation Desk, a central access point for Library services and collections, including, but not limited to these responsibilities: 10. Conduct, evolve, and train student staff and BLAIS staff in best practices for all operations of the library service desk, including basic reference, referrals, and excellent customer service, including sharing information about policies and collections (including the main collection, reserves, media, and zines), resolving problems, and clearing blocks (includes accessing and protecting users' confidential circulation records) at the desk and in the Library in person, by email, by phone, and on chat reference. 11. Provide, review, and update customer service practice with a focus on affirming students of historically marginalized identities; accessibility; and a welcoming environment for students, alums, staff, and faculty. Communicate standards to staff and student workers.
Supervise and maintain spaces and equipment in connection with the collection throughout the library: 12. Work with BCIT, BLAIS AV, and vendors to ensure maintenance and function of equipment throughout the library user space, including ordering supplies/maintenance for printers, computers, scanners, adjustable-height desks, etc. 13. Work with Barnard Facilities and Custodial Services to ensure maintenance and repair of all building facilities related to the collection area, including furniture, lighting, etc. 14. Manage and update communications, developing an affirming and inviting tone, including signage throughout Library, stacks guides, and website hours.
Operations Team Responsibilities: 15. Practice excellence in customer service across the organization and with users. Internal and external customer service work includes: contributing to user-focused accessibility of the Barnard Library, and collaborating with the Student Engagement and Access Services Librarian to consider the impact of daily work on and evolve practices to affirm staff and users of historically underserved identities. 16. Contribute to Operations Team projects, including serving as backup for Library Operations Team workflows and training Library Operations Team members to prepare them to serve as backup for collection maintenance and digitization. 17. Build and maintain positive connections with colleagues across Operations Team, BLAIS, Barnard, and the Columbia University Libraries in order to support the work of the Operations Team. 18. Perform other duties as assigned.
Skills, Qualifications & Requirements:
Knowledge, Skills, & Abilities: * Demonstrated excellence in customer service in a fast-paced and vibrant environment. * Evidence of experience and excellence in supervisory skills. * Demonstrated excellence in teaching and/or training students and community members. * Demonstrated experience with scheduling, budgeting, and project management. * Evidence of strong communication, interpersonal, and organizational skills. * Demonstrated ability to work independently and to contribute to a team environment. * Experience with service in an academic library and/or with undergraduate students, faculty, and staff. * Experience managing budgets, spending, and relationships with vendors. * Demonstrated ability to plan, document, prioritize, complete, and communicate about projects. * Demonstrated commitment to diversity, equity, inclusion, and access in education and/or libraries.
Qualifications: * At least 3 years of work experience in an academic and public service environment required. Combination of experience and education may be substituted. * At least 1 year of supervisory experience. * Experience with software and programming including, not limited to: integrated library system (Voyager currently used), Google Suite, Microsoft Suite, scanner software, media stations, macros, html/drupal, email.
Physical Requirements: * Ability to lift items weighing as much as 25 lbs. Ability to carry, lift, and shelve books and equipment. Ability to push full book carts. * Tolerance for possible exposure to dust and mold on books and shelves. * Ability to perform office tasks such as sitting and/or standing, moving, computing, and answering telephone for moderate to prolonged periods of time combined with moderate reaching, bending, and lifting. * Exposure to elements when picking up books from outdoor book drop.
Since its founding in 1889, Barnard has been a distinguished leader in higher education, offering a rigorous liberal arts foundation to young women whose curiosity, drive, and exuberance set them apart. Ours is a diverse intellectual community in a unique learning environment that provides the best of all worlds: small, intimate classes in a collaborative liberal arts setting dedicated to the advancement of women with the vast resources of Columbia University just steps away in the heart of vibrant and electric New York City.