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Help Desk Technician III
Job Summary:  The Help Desk Technician III will be key for overall success of the field service department. Nanolumens service department strives to provide a streamlined and painless service experience for our clients. Help Desk Technician III will play an important role in creating a positive client experience by maintaining day-to-day operations within the Service department and collaborating with key personnel within our manufacturing facility, engineering, and repair departments. Report To: Marcos Oliveira, Director of Services and Support Key Duties and Responsibilities: Be the subject matter expert on troubleshooting and service ticket resolution  Provide technical support to fiel


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