Job Title: Technology Support Technician

Position Overview: As a Technology Support Technician, you will be responsible for delivering comprehensive audio-visual (A/V) support for university faculty, staff, students, and special events. This role includes managing event schedules, setting up and operating equipment, troubleshooting issues, performing preventative maintenance, and handling repairs. You will also provide training for enhanced flex/hybrid classrooms and maintain A/V systems across campus locations.

Key Responsibilities:

• Offer guidance and support for faculty, students, and staff in utilizing audio-visual technology effectively.
• Fulfill service requests for A/V support in classrooms and at events.
• Set up, operate, and troubleshoot A/V equipment, including projectors, monitors, computers, audio recorders, mixers, amplifiers, document cameras, microphones, projection screens, control systems, and video/audio switchers.
• Deliver daily A/V support for events and smart classroom technology.
• Track and manage service requests and support using a helpdesk system.
• Maintain inventory of loaner and spare equipment for events and classrooms.
• Conduct regular preventive maintenance on A/V equipment and smart classrooms.
• Perform component-level replacements as needed.
• Carry out additional duties as assigned.

Qualifications:

• A minimum of 4 years of experience in audio/visual technology or media event support, or a bachelor's degree in a related field, or relevant technical certification.
• Proficient in supporting both integrated and portable A/V equipment.
• Skilled in troubleshooting and repairing A/V equipment.
• Proficiency with Mac and PC platforms, including PowerPoint and Office applications.
• Understanding of sound systems and video distribution.
• CTS Certification preferred.
• Experience with Crestron, Extron, and Biamp systems is a plus.
• Highly organized, reliable, and capable of working effectively within a team.
• Knowledgeable about audio-visual systems, presentation software, and streaming media applications.
• Ability to manage student staff and scheduling.
• Occasional night and weekend work required.
• Capable of lifting up to 50 lbs. and working at heights up to 10 ft.

About University of New Haven

The University of New Haven is a private, top-tier comprehensive institution recognized as a national leader in experiential education.Founded in 1920 on the campus of Yale University in cooperation with Northeastern University, UNH moved to its current West Haven campus in 1960 and opened its Orange Campus in January, 2014. The University operates a satellite campus in Tuscany, Italy, and offers programs at several locations throughout Connecticut and in New Mexico. UNH provides its students with a unique combination of a solid liberal arts education and real-world, hands-on career and research opportunities.The University enrolls approximately 6,800 students, including nearly 1,800 graduate students and more than 5,000 undergraduates – the majority of whom reside in University housing. Through its College of Arts and Sciences, College of Business, Henry C. Lee College of Criminal Justice and Forensic Sciences, Lyme Academy College of Fine Arts, and Tagliatela College of Engineering, UNH offers over 80 undergraduate and graduate degree programs. UNH students have access to more than 500 study abroad programs worldwide and its student-athletes compete in 16 varsity sports in the NCAA Division II’s highly competitive Northeast-10 Conference.

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