1. Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms. 2. Provides technical support services including control system networking, configuration, and basic programming. 3. Performs systems installation, including cable termination and rack assembly. 4. Troubleshoots audio-visual control systems that utilize various interfaces. 5. Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools. 6. Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity. 7. Develops testing and calibration procedures for installations in production environments. 8. Supports basic networking systems and protocols with an understanding of client-specific networking and security requirements. 9. Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues. 10. Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones. 11. Maintains proficiency in audio-visual technology and applies this knowledge to audio-visual systems integration and support services. 12. Coordinates, organizes, and executes audio-visual support. 13. Develops and edits departmental documentation regarding system specifications and usage. 14. May perform other duties as assigned.

Required Skill/ability 1:  Experience with third party AV control systems such as Extron, Crestron, QSYS, etc.

Required Skill/ability 2:  Experience installing AV technologies in conference and classroom spaces.

Required Skill/ability 3:  Experience with AV technologies integration w/ networks for control and monitoring; proven experience troubleshooting AV systems.

Required Skill/ability 4:  

Installing, maintaining and troubleshooting web-based video conferencing platforms such as Zoom and Teams.