Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We especially encourage women, people of color, members of the LGBTQ+ community, veterans, and people with disabilities to apply.
Position Title: IT Support Technician
School/Division: School of Medicine
Office: Zucker School of Medicine, Information Technology
Full Time/Part Time: Full-Time
Description:
Reporting to the Director of Information Technology for the Zucker School of Medicine, the IT Support Technician provides combined classroom technology and desktop support to Zucker School of Medicine faculty, staff, and students. This position is a client-facing role requiring exceptional technical and interpersonal skills. The IT Support Technician supports technologies including cloud-based applications, desktop software, mobile hardware, audiovisual systems, and additional technology services. The IT Support Technician will join a collaborative team to deliver excellent support by phone, email, and in-person interactions at the Zucker School of Medicine.
Responsibilities include, but are not limited to:
Performs routine maintenance, troubleshooting, and testing of classroom audiovisual equipment in classrooms, labs, and meeting spaces.
Maintains efficient internal inventory management system and asset loan policies, including coordinating software updates for loaner laptops and maintenance of hardware in stock.
Provides on-site training support for classroom or meeting space technology to faculty, staff, and students, as needed, and updates instructional guides for users.
Tracks all user desktop software and hardware related issues in a timely manner and manages problem resolution or escalation through IT incident tracking system.
Monitors and manages student printing terminals, including troubleshooting issues with associated student printing software.
Supports and/or initiates IT/AV-related projects and tasks independently or as assigned by the Director.
Supports ad hoc and/or annual initiatives and technology projects and stays informed about emerging technologies.
Performs other related duties as assigned.
Qualifications:
Bachelor's degree in computer science, computer engineering, business information systems, or related field required.
Minimum two years of practical experience in service-desk environment and end-user support and troubleshooting.
Experience installing, configuring, maintaining, and supporting software across a wide variety of platforms.
Demonstrated excellence in customer service, interpersonal, telephone, organizational, oral/written communication, as well as demonstrated problem-solving skills and analytical thinking.
Must be detail oriented, with exceptional time management and project management skills.
Must have the ability to lift and move light to heavy IT equipment.
Preferred Qualifications:
Experience with building and maintaining databases in Microsoft Access or similar database management systems preferred.
Experience with ServiceNow, learning and curriculum management tools such as Canvas and one45 and scripting languages such as shell and python) a plus.
Experience in an academic environment that supports faculty, staff, students, and administrative users.
EEO Statement:
Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.
Hofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the w...orld who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.