The Community College of Rhode Island is New England's largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.
We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.
Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.
We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees' values and what it means to work here, learn about our Guiding Principles here.
Posting Details > Special Instructions to Applicants
To apply for this position:
· Complete CCRI's online application, and attach a cover letter and resume by the closing date.
· If attaching a resume complete with education history and/or employment history, please disregard these sections within the online application.
· Please include the contact information for three (3) references within the application.
· Finalists will be required to provide official college transcripts.
· Please note that all RI Council of Postsecondary Education employees (i.e., full- and part-time faculty and non-classified employees) must be fully vaccinated and boosted when eligible. Learn more about CCRI's vaccination policy here.
Please contact Human Resources at 401-825-2311 (TTY: 401-825-2313) if you require assistance with the online application process.
CCRI is an Equal Opportunity/Affirmative Action employer.
CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status, or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to CCRI's Title IX Coordinator at TitleIXCoordinator@ccri.edu
The Clery Act requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures they have put into place to improve campus safety.
Part-time, entry-level position that provides audiovisual technical support to the CCRI faculty, staff, students, and community within the classroom and for college and community events.
Duties and Responsibilities:
Provide Tier 1 level customer support, troubleshooting, and resolution with audiovisual hardware and software applications, online education and video conferencing applications, and other peripheral devices used within classrooms, conference rooms, and event spaces.
Provide professional and courteous customer service to clients of varying technical expertise and needs.
Ensure accurate technical and end-user issue documentation and ticketing. Courteously obtain and convey accurate information to appropriate internal and external service personnel.
Set-up/break-down, support, assists with, and operates a variety of audiovisual equipment for college related business and events, and for college hosted community events. Equipment includes, but not limited to: video projectors and displays, cameras, media playback hardware and software, microphones, audio mixers, PA systems, and other peripheral devices.
Deliver and retrieve equipment as designated.
Perform cable and equipment maintenance as designated.
Assist with web, audio/video conferencing applications, including but not limited to WebEx and Zoom, for hybrid and remote meetings.
Assist with developing and maintaining Help Desk knowledge base articles and how-to content.
Remain current on audiovisual technologies, methodologies and equipment.
Complete projects as assigned.
Perform additional duties as assigned
Associates degree preferred.
Minimum of two years of relevant audiovisual/multimedia experience required.
Knowledge of academic related audiovisual/multimedia hardware and software preferred.
Basic computer and mobile device knowledge required.
Demonstrated experience with clear and concise verbal and written communication; in-person, over the phone, virtually, via email, etc.
Demonstrated experience in a customer service position required.
Ability to work with potentially difficult customers and in stressful situations.
Ability to work in a fast-paced environment and adhere to time constraints.
Ability to stand, kneel, crouch, as well as safely lift and push 25 pounds.
Ability to visually and auditorily inspect and calibrate audiovisual equipment as required.
Audio and video technologies and event support including, but not limited to, video presentation technologies; digital classroom and mobile technologies; multimedia capture, production, editing and programming tools; audio consoles and sound systems; web conferencing; and related software applications/licenses.
Campus Location: Multi-Campus Locations
Salary Range: $18.00
Special Instructions to Applicants:
Some roles will require finalists to provide official college transcripts and proof of COVID-19 vaccination.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
CCRI is an Equal Opportunity/Affirmative Action Employer. CCRI prohibits discrimination on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, sexual orientation, genetic information, gender identity or expression, marital, citizenship status and veteran status in all employment matters. CCRI espouses that all employees and applicants have a right to equal opportunity in all terms, conditions, and privileges of employment.
Sexual harassment is a form of gender-based discrimination prohibited by Title IX.
The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Reports can be made available upon request.
The Community College of Rhode Island is the states only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs. At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population. We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses. We are OneCCRI, working together to prepare learners to achieve their highest potential. To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html