1 Position: ideally located in St. Louis, MO- 70% travel
RoomReady is looking to expand our Audio Video Support team with a responsible, customer-focused, results-driven individual. The AV Support Technician will provide level 1 or level 2 support to field installation teams and clients as it pertains to code implementation, device programming and diagnostics, service tickets, and close out operations. The ideal candidate will be experienced in AV installations and troubleshooting. The position will be working from home, but plan on travel of up to 70% to job sites.
RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily through providing an avenue to execute our innovative solutions.
RoomReady has 6 Core Values that we look for in every candidate:
Care Deeply- listen to learn, engage in debate, be civil, do more Hustle Smart- do and think versus do or think Use Common Sense-solve problems with simple, practical ideas Own It-be eager, ask questions, learn from mistakes, do what you say you will do Help Others- be deliberate about helping others, always do what is right Stay Grateful- find joy and approach every situation as an opportunity
RoomReady runs on EOS (Entrepreneurial Operating System). All employees at RoomReady are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at:
Vision—getting everyone in our organization 100% on the same page with where we’re going, and how we plan to get there Traction®—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day
Why work for us?
4 outstanding medical plans to choose from, and one plan is FREE – plus FREE Dental and Vison coverage for our employees!
3 weeks PTO
Paid Maternity Leave
Paid Maternity Leave
Receives support calls escalated by Tier 1 and provide remote or onsite troubleshooting support to clients.
Documents all troubleshooting steps performed per support call; escalate to Tier 3, as required.
Respond to department service tickets
Tests all equipment upon termination to ensure performance of system.
Performs physical installation of a job (e.g. pull wire; terminate cable; properly hang equipment) if needed.
Care deeply about clients, customers, and the company
Close-out and commission completed meeting room projects
Skills and Qualifications: As a AV Support Technician you need excellent communication and customer service skills combined with a technically sound understanding of some of the following: Cisco, Polycom, Crestron, AMX, Extron, Biamp, and other AV/VTC/UCC products. Specific required qualifications for the Remote Support Technician position include:
Exposure to AV design principles
Familiarity with Audio DSP programming and theory
CTS or equivalent experience
Proficiency with Creston, Biamp, Dante, and other manufacturer software suite
Advanced knowledge and experience installing and troubleshooting AV installations.
1- 3 years of working as a field installer and/or remote support in Audio Video Devices
Experience with ticketing systems and Help Desk Process
Experience with training end users
Compensation & Benefits
Starting hiring salary range is $56,000 - $75,000 depending on experience. A comprehensive benefits package includes low cost/or free employee medical, employer full paid dental, vision, along with a 401(k) option. Paid vacation, paid sick time, and paid holidays.
Interested candidates who meet the skills and qualifications as described above should visit the RoomReady.com careers page.
We ask applicants to complete an online assessment. This quick survey is not a test, and there is no right or wrong answer. Please follow the link below and complete the survey portal.cultureindex.com/public/survey/general/7ctTD6GFK7 it will take about 7 minutes to complete a survey.
RoomReady delivers video conferencing, content sharing, and meeting management technology that creates simple, personal, and consistent experiences. Headquartered in the heart of Central Illinois, we are a family-owned business with a strong commitment to serving others and honoring our core values. Our dynamic group of professionals sets us apart because of these commitments and a strong Midwestern work ethic that is second to none. We are seeking talented, solution-focused, innovative professionals to join our growing team.