Classroom and Event Support Specialist (2 Positions)
Location: Hamilton, New York
Internal Number: 4403
Serves as a member of a team providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media.
Accountable for providing direct support to academic programs and administrate departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media.
Participates in regularly scheduled or limited scope projects as assigned.
Accountable for supporting physical A/V installations across campus including those found in
classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations.
Accountable for providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.
Accountable for documentation of client interactions, incidents and requests.
Accountable for communication about problems and resolutions according to defined standards of practice.
Specific accountabilities include but are not limited to:
Responding immediately to classroom support escalation incidents to resolve emergent issues.
Providing support and light installation for audiovisual and multimedia installations in classrooms, conference rooms and public spaces across campus.
Performing maintenance checks, troubleshooting, and programming of audiovisual equipment.
Providing audio mixing and sound reinforcement for classes and events on and off campus.
Troubleshooting equipment malfunctions; performing minor repairs or adjustments to audiovisual equipment and identifying major repair needs.
Preparing for and supporting events requiring audiovisual equipment, as assigned.
Assisting with live and studio recordings, lecture capture and campus wide seminal events.
Ensuring proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
Responsible for timely completion of small projects, or providing support to a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas.
Using technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.
Three or more years of professional experience.
Strong customer service skills.
Ability to adapt to quickly changing priorities.
Working knowledge of Windows and Mac OS.
Working knowledge of software, hardware and systems integral to audio-visual installations such as: control system software, video and audio switching and display hardware, camera and portable lighting and video conference platforms.
Capable of working with high profile faculty, guest speakers and alumni through a diplomatic lens. Excellent client facing and internal communication skills.
Ability to follow direction from peers, faculty, artist, and gallery staff to achieve the appropriate vision for installations.
Experience working in Higher Education is preferred
Extron programming experience highly preferred.
Understanding of the principles of stagecraft and building trades sufficient to coordinate with tradespersons, contractors and technicians.
Associate's Degree in related field is highly desired or a high school diploma/equivalent with comparable experience.
Ability to wear compression and puncture resistant footwear, as required.
Ability to wear a hard hat in job site and construction areas, as required.
Ability to wear safety glasses, as required.
Ability to wear body harness for aerial lift equipment and fall arrest systems, as required.
Ability to lift 50 lbs.
Ability to work in heights of excess of 6 ft.
It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.
Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students and faculty in local, national, and global communities.