Reporting to the Director of Audiovisual Technology Services (AV Services), the Associate Director manages a team of FTE Audiovisual Services Technicians (AV Techs) and student workers, who provide audiovisual support for College events (including online and hybrid events) as well as daily classroom support. The Associate Director works with the Director to develop an AV service strategy. The Associate Director creates procedures; trains, tests, and guides staff and student workers; organizes operations, schedules the AV techs and students support for classrooms and events, delegates assignments, tracks progress, and ensures implementation of best technical support practices. The Associate Director collaborates with colleagues in Events Management Services to plan, manage, and design the work of the AV team in supporting events. The Associate Director creates training sessions, videos, and instruction sheets for faculty, in collaboration with colleagues across the College, in particular related to hybrid and hy-flex instruction. In collaboration with the Director of AV Services, the Associate Director maintains inventories of existing systems, and supports the design and project management of audiovisual installations and implementations for new and renovated classrooms and event spaces.
1). Oversee daily operations of the AV Services department
Supervise, train, and schedule 5 FTE AV Tech staff of Local 2110 Union employees.
Provide redundancy for the team by covering shifts or other tasks when a technician is unavailable.
Train, supervise, and schedule 8-16 AV student workers.
Plan and implement the creation of training, documentation, and support materials for AV equipment and systems on campus.
Work with the Director of AV Services to understand and meet stakeholder needs for classroom and event support services.
With direction from the Director of AV Services, create, implement, and assess new unit policies, procedures, best practices, and services to ensure service efficacy and quality.
2). Event planning, management, and design
Coordinate and schedule requests for audiovisual equipment and other support services associated with all courses, meetings, special events, and performances.
Collaborate with College staff and and other stakeholders, including Events Management staff, faculty, students, and administrators on the optimal audiovisual setup for specific classrooms, particular venues, and events.
Schedule staffing when necessary for classroom support or events.
Create effective services for a diverse set of stakeholders. Ensure staff and stakeholders are treated with empathy and respect.
Research new equipment and systems for compatibility and sustainability within the Barnard AV ecosystem.
3). Systems and Equipment Management
Sustain an appropriate inventory of supplies and equipment; work with the Director of AV Services to ensure that all equipment is in good working order.
Work with the Director of AV Services to oversee routine checks of multimedia classrooms and other campus venues to ensure systems are operational and optimized for use.
Monitor classroom A/V systems or other equipment-related technical problems; work with Director of AV Services to repair or replace as needed
Support in-house AV system maintenance, repair, upgrade and installation; coordinate with outside contractors on more advanced repairs when the Director of AV Services is unavailable.
Provide training opportunities to the AV Technicians to keep them current on technological changes and empower them to resolve problems.
Work with the Director of AV Services to prepare reports on equipment inventory, usage, scheduling, and costs.
Ensure excellent communication of process and progress for systems and service; keep faculty and staff well informed of any problems or changes to AV systems that may affect them.
4). Perform other duties as needed.
Skills, Qualifications & Requirements:
Knowledge Skills and Abilities
Ability to understand and meet the needs of the campus community by delivering well-planned, quality audio-visual technology and support services in a timely and accurate manner.
Experience managing union staff performing technical work.
Experience managing complex projects.
Record of providing excellent customer service.
Excellent listening, speaking, and written communication skills.
Flexibility and demonstrated ability to work collaboratively.
Thorough understanding of current media systems and equipment, including Crestron and Extron control systems.
Thorough knowledge of video and audio conferencing, video streaming, and specialized equipment for classroom use (such as smart boards, personal response systems, etc.).
Strong computer skills and an understanding of computer network principles.
Hands-on technical skills and an aptitude for troubleshooting, adjusting, and repairing audio-visual equipment.
Must be responsible, self-motivated, self-starter, personable, well-organized and professional
Demonstrated understanding of and effectiveness in working a diverse and inclusive workplace
Ability to work occasional evening and weekend hours
Bachelor's degree or equivalent experience.
Minimum 5 years of experience in audio visual support and project management
3 years of demonstrated supervisory experience.
Experience providing audio-visual support for presentations and live events, preferably in a higher education setting
Knowledge and use of Event Management Software (EMS)
Since its founding in 1889, Barnard has been a distinguished leader in higher education, offering a rigorous liberal arts foundation to young women whose curiosity, drive, and exuberance set them apart. Ours is a diverse intellectual community in a unique learning environment that provides the best of all worlds: small, intimate classes in a collaborative liberal arts setting dedicated to the advancement of women with the vast resources of Columbia University just steps away in the heart of vibrant and electric New York City.