St. John's established in 1870, has three New York City campuses; a graduate center in Hauppauge, NY; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.
A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.
Job Title: IT Systems Analyst
The Information Technology Systems Analyst will design, operate, and maintain technology products and services supported by the Office of Information Technology. Supported services include: end point management, network management, software development, database administration, and audiovisual management. The IT Analyst will work oversee the design of protocols and procedures, the training of peers and clients, the maintenance of asset inventory, and collaborate with engineering teams on system designs and operations.
The IT Systems Analyst will enforce operational efficacy and work to diminish service outages by leveraging effective ITSM processes (e.g. incident, service request, problem, change, and configuration management).
IT Systems Analysts participate in the design, testing and deployment processes of client configurations. They will document technical processes and troubleshooting guidelines. Uses independent judgement and exercises discretion to ensure these documented processes are effective and current. The candidate will look at repeated issues and frequently asked questions and make decisions on effective resolution and modifications in technology and/or processes to address.
IT Systems Analyst will also work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems. With information technology constantly changing, analysts must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system. Furthermore, candidate should maintain current relevant training and certifications.
The candidate demonstrates proficiency in particular areas by completing professional certification programs and should hold a minimum of the following within 18 months of employment:
Candidates expected to have a firm grasp of several programming languages, as well as experience dealing with a range of software and hardware types.
Demonstrated knowledge of at least one programming language and proficiency in the Microsoft Office productivity suite (preferable Office365) and Microsoft Windows or Apple MacOS environments.
At least four years of experience with IT support or technical customer service.
Experience supporting and troubleshooting Microsoft Windows and Macintosh computers.
Demonstrated experience working in collaboration with a team as an effective team member.
Excellent interpersonal skills and ability to work with diverse clientele.
Demonstrated ability to communicate effectively verbally and in writing.
Demonstrated ability to work independently. Organizational skills and attention to detail is critical.
Exercise good judgment, logic and troubleshooting skills to anticipate and solve problems independently.
Proven experience in handling multiple priorities simultaneously.
The employee may occasionally need to move IT equipment to classroom locations (20lbs or less).
Position Type/Expected Hours of Work
This position is a full-time position, Monday through Friday, generally 8:30 am - 4:30 pm. This position is hybrid remote and may require the candidate to come to the St, John's campus when needed. In addition, the ability to work a flexible work schedule, including evenings and weekends, when necessary.
Required Education and Experience:
The candidate should have completed a have completed an associate's degree program or higher in a computer science, information science, engineering, or equivalent field. Non-associate degrees are accepted with equivalent years of experience and relevant professional certifications.
Additional Eligibility Qualifications
Certified Technology Specialist (AVIXA CTS)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice
This position may be relocated to any of St. John's University's physical locations at any time
St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.
Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.
St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.
St. John's University is Catholic, Vincentian and Metropolitan. We are committed to attracting, motivating, and retaining a highly qualified and diverse workforce to support our mission of academic excellence and the pursuit of wisdom. Known for over 100 years of proud athletic tradition, our Big East excitement keeps Red Storm fans cheering. Ranked among America's top universities by The Princeton Review, St. John's University educates leaders for today's global society through quality academics, high-tech resources and an expanding international presence. With 1,500 Faculty and 1,400 Administrators/Staff, St. John's is a leading Catholic University in the Vincentian tradition, dedicated to making a positive difference in people's lives through active engagement in issues of energy and resource conservation, social justice and global citizenship. These values enhance the academic experience of more than 20,000 undergraduate and graduate students on three residential New York City campuses in Queens, Staten Island and Manhattan; a graduate center in Oakdale, NY; an international campus in Paris, France and Rome, Italy; and learning centers in other locations worldwide.