The John Thomas Dye School, an independent K-6 school located in Los Angeles, is currently seeking a full-time Technology Manager. The John Thomas Dye School’s Mission Statement is as follows: “We look to each day with a commitment to inspire purposeful learning, cultivate character, and celebrate childhood.” The School is fully committed to a culturally diverse faculty and student body. 

JOB SUMMARY:  Ensure that the IT Department meets both the educational needs of the faculty & students and the operational needs of the School. The Technology Manager is a thought leader with the School’s instructional technology team while also managing the network and technology infrastructure for the entire School.  This position supervises non-academic technology staff.

ESSENTIAL FUNCTIONS:

Technology Support 

• Manage Help Desk service
• Supervise Technology Assistant and Tier 1 employee and student technology support requests 
• Respond to parent and remote learning support requests
• Serve as the point person for tech support for schoolwide databases, including but not limited to, SchoolPass, Blackbaud
• Manage Tier 2 and Tier 3 technology needs
• Manage backup, disaster and recovery plan; ensuring systems are properly maintained and backed up
• Create, implement, and maintain network and device security in accordance with best practices and industry standards; managing password protocols, anti-virus software, network and systems access
• When necessary, partner with external technology consultants to manage tier 2 and 3 needs 

Device & Equipment Management

• Maintains campus technology inventory logs
• Manage the configuration, setup, and deployment of faculty and student devices and accounts
• Manage MDM software e.g., Mosyle
• Configure technology devices: setup new equipment, update existing equipment, and decommission old equipment 
• Lead the purchase and acquisition of new technology and equipment by consulting with appropriate stakeholders
• Provides campus A/V set-up for events, assemblies and presentations (may include after hours or weekend events)
• Responsible for maintaining all school technology equipment including, but not limited to student and employee technology devices, network hardware, printers, copiers, radios, telephones, displays, audio/visual equipment 

Administration

• Collaborate with the DFO and DTL on annual technology budgeting process
• Develop and maintain technology policy documents including acceptable use, device management/replacement plan, software resource documents
• Manage the device refresh cycle
• Software application administration: Google, Microsoft, Password resets, etc. 
• Renew software/hardware licensing
• Support the Academic Systems Administrator and Educational Technology Coordinator with implementation, administration, and troubleshooting of the School’s academic systems

Instructional Program Support

• Effectively use and provide support for educational technology devices, tools, applications, and resources used by K-6 faculty
• Provide 1:1 coaching, modeling, co-teaching, and small group training to assist faculty with utilization and understanding of new technology

Professional Development & Training

• Assist with employee technology training as requested
• Engage in professional development opportunities to remain current with best practices in IT

SKILLS, KNOWLEDGE and QUALIFICATIONS:

• Bachelor’s degree or computer technology certification or equivalent
• Minimum 3 years in a technology support position
• Previous experience in an education institution preferred
• Experience designing and delivering engaging technology training for staff
• Proficiency with technology functions:  Microsoft Windows, Apple OS and iOS and applications available for both operating systems
• Prior experience supporting IT operations, including: hardware deployment, imaging, backup, recovery, device management, printing, network, and security
• Experience managing and administering Apple School Manager, Office365, and Google Workspace accounts
• Previous experience administering and troubleshooting VoIP and video surveillance technologies preferred
• Familiarity with various school software programs and technology systems: Blackbaud, SchoolDude, School Pass, Mosyle, Zoom, Telephone System, etc. 
• Ability to maintain sensitive and confidential verbal, written, printed and electronic information secure and private at all times 
• Has strong organizational skills and attention to detail 
• Ability to multi-task and adhere to deadlines 
• Ability to lift and carry (up to 25 lbs.) and move computers and peripherals around campus
• Applies critical thinking skills to problem-solve and resolve issues and/or make recommendations
• Ability to communicate clearly and effectively in person, on the telephone and with email to faculty, staff, vendors, parents, guests, visitors, etc.
• Patience, humor, and outstanding customer service skills