Reports To: Director, Media & Technology Support Services
Position Type: Staff
Position Summary: Reporting to the Director of Media and Technology Support Services (MTSS) and in coordination with the Assistant Director, Digital Media Systems (DMS), the AV Systems Specialist is principally responsible for providing advanced technical support for the university's specialized AV systems and related IT services. Support is wide-ranging and includes but is not limited to performing routine maintenance and advocacy, facilitating emergency repairs, and maintaining an inventory of equipment and supplies related to such AV systems, their supporting services and associated technologies. Additionally, for certain events and conferences supported by MTSS the position may perform on-site setup and provide direct operational support. Specialized AV systems include indoor and outdoor presentation and digital signage displays, audio reinforcement systems, audio and video distribution systems, lecture capture, video cameras, audio and video recording and streaming systems, collaboration and teleconferencing systems, digital media repositories, athletic and sporting event scoring systems, among others. The position trains, schedules, and supervises the assignments for a workforce of student technology assistants. This position requires a flexible schedule which will include nights and weekends when necessary to support university business. When working outside of normal university business hours, the position works independently with no on-site supervision. The successful candidate will exhibit excellent problem-solving abilities and resourcefulness, be an effective communicator, keep abreast of emerging technology trends, and take an active interest in professional development to ensure their skills stay current. All duties will need to be performed in accordance with university policies, procedures and core values.
Essential Functions: • Delivers advanced technical support for the university's specialized AV systems and related IT services essential to classroom and remote instruction, conferences, and events. To this end: Maintains inventory and equipment lifecycle and informs management of estimated renewal and replacement costs; Performs routine maintenance and emergency repairs, working directly with vendors and service providers to facilitate major repairs; Provides timely support for technical issues while demonstrating professionalism, creativity, problem solving and conflict resolution for all interactions with students, faculty, staff, and conference services clients. • Performs on-site setup and provides direct operational support for specialized audio equipment, video control systems, production switchers, video cameras, camera feeds, and distribution/recording systems during high profile events such as live webcasts, video recordings, conferences, board meetings, commencements, convocations and symposia. Performs regular inspections of and routine maintenance on the university's digital signage endpoints. Recommends replacements for end-of-life systems. • Provides first level end-user support for the university's media repository systems supporting instructional needs such as lecture capture. • Provides first level end-user support for the university's collaboration and teleconferencing systems. • Provides first level support for athletic venue scoring systems, including routine maintenance and emergency repairs, working directly with vendors and service providers to facilitate major repairs. • Occasionally manages a workforce of student technology assistants (STAs), including training, scheduling, and supervising. • Performs other duties as assigned and as needed, including readiness to support after hours and weekends.
Prerequisite Qualifications: • Bachelor's degree in communications and media or a related field • Four years relevant work experience within a higher education, corporate or athletic event center environment including: Demonstrated experience with advanced AV systems and related IT services; Demonstrated knowledge of routine maintenance and repair best practices; Demonstrated technical proficiency in the on-site setup and operation of the various audio and video equipment used in the support of events, including but not limited to digital media equipment, presentation equipment, public address systems, infrared and RF controls, audio mixing boards, video production and switching equipment, and personal computing devices; Experience with audio recording and sound reinforcement technologies and concepts including equalization and feedback elimination; Experience with video signal processing, routing, and distribution including an understanding of signal flow diagrams; Demonstrated ability to diagnose general purpose IT problems and develop creative solutions. • Two years of experience supporting athletic scoring and video capture systems. • Strong oral, written and communication and presentation skills in working with both technical staff and end users. • Proven ability to work in a team environment. • At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Preferred Qualifications: • Master's degree in a relevant field. • AVIXA Certified Technology Specialist (CTS). • Experience providing AV and IT technical support for an athletic or events facility within a higher education environment. • Demonstrated technical proficiency for setup and maintenance of an enterprise digital signage solution.