At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Summary
Core Level Job Summary
Departmental Responsibilities
Acts as AV installation lead, including picking equipment from inventory, coordinating with technicians to complete the physical installation and commissioning of components.
Ability to read and understand schematic diagrams and install AV equipment per schematics.
General Responsibilities
Ensures operational integrity in the design, development, and implementation of systems in the classrooms/other learning environment for maximum availability and performance by monitoring queues, investigating, diagnosing and resolving moderately complex equipment failures.
Develops and implements preventive maintenance procedures; performs inventory control and oversees repair shop and work area.
Installs, tests and monitors applications software to maintain integrity and security and ensure compliance with departmental and industry standards.
Evaluates trends, collaborates on design, specification and acquisition and interacts with external vendors/installers on the implementation of hardware and control systems meeting classroom operational needs.
Researches and stays up-to-date on emerging digital media technologies and multimedia systems.
Mastery Level Job Summary
Departmental Responsibilities
Equipment check-in and inventory of stock and installed technology. Enters information into database to maintain inventory.
Ability to reach and understand schematic diagrams and install AV equipment per schematics.
General Responsibilities
Provides operational support for various education technology systems and infrastructure, including participating in the specification, acquisition and implementation of hardware and software systems.
Ensures maximum availability and performance of various technology hardware, software, and systems, monitors incident reporting queues, investigates and resolves equipment failures, diagnoses operational problems.
Develops and implements preventive maintenance procedures and participates in life cycle replacement on technology equipment.
Installs, tests, and monitors applications software and hardware in computer systems.
Provides technical training and support to junior support staff, units and departments, maintains knowledge,and evaluates emerging technologies.
Performs inventory control and collaborates with outside vendors as appropriate.
Qualifications
This position is posted at the Core Career Level but may be filled at the Mastery Career Level depending on the candidate’s qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the qualifications for each level listed below.
Core
EDUCATION
Required
Bachelor's degree preferably in related field
WORK EXPERIENCE
Required
Some multimedia systems or related experience
Combinations of related education and experience may be considered
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Preferred
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Operational, diagnostic and maintenance skills for video and audio systems essential
Knowledge of cable termination and AV rack building (Category cable and various audio calble terminations)
Experience with one or more programming tools preferred (Crestron, XML, HTML, SIMPL, C/C++, MySQL, Ethernet/TCP-IP protocols)
Mastery
EDUCATION
Required
High school diploma or GED
Preferred
Associate's degree
WORK EXPERIENCE
Required
4 years media software, hardware, and systems or related experience
SKILLS
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
University Information Technology Services (UITS) works to develop and maintain a rich information-technology environment for Indiana University in support of IU’s vision for excellence in research, teaching, outreach, and lifelong learning.
