The Enterprise Meetings and Events team (ITAV) is seeking a candidate to join them to assist with architecture, design, configuration, and management of the technical infrastructure supporting our conference center, executive conference rooms/offices, customer experience center, meeting rooms and hybrid enterprise conferences, meetings, and events. This candidate will provide direction, guidance, and support in respect to the integration, configuration, management, automation, and lifecycle management of the technical infrastructure for our O365, Microsoft Teams Room Systems, Surface Hubs and Crestron Control Systems as it relates to integration with Azure, Exchange, Intune, Creston XiO, Logitech Sync and related management platforms to support our conference space technologies. Background in collaboration technologies, MS Teams, Zoom, MS Teams Room Systems, Azure AD, Exchange and O365 rooms and resource administration is preferred. Crestron XiO training and expertise will be an immediate opportunity for this role. The ideal candidate will have a growth mindset, view learning as a continuous journey, and have strong communication and collaboration skills. This is an excellent time for this new team member to be involved in the company’s transition to a hybrid environment, completing the Lighthouse conference center and building collaborative rooms and spaces across the enterprise as we integrate our new acquisitions and partners. This position does require on-site support in our Madison WI office and has potential for travel to remote sites and off-site events.
The purpose of this job is to enable focus on initiatives of high visibility, importance, and value to IT and/or the business. This position directs/leads research and implementation of new or emerging technology solutions or business processes within corporate divisions and enterprises utilizing industry standard best practices, tools and methodologies. The incumbent initiates and promotes new ideas that will generate high value to the business; advises IT or Business leadership on strategic direction; and provides expert-level, highly-focused project execution on medium to large-scale initiatives.
Framework General Profile and Scope
Requires in-depth knowledge and experience
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Uses best practices and knowledge of internal or external business issues to improve products or services
Solves complex problems; takes a new perspective using existing solutions and approaches changes with flexibility
Works independently, receives minimal guidance
Acts as a resource for colleagues with less experience
Requires confidentiality when supporting customer visits, C-Suite/Board of Director or similar meetings/events
May be required to manage other vendor resources for on- and off-site Enterprise Meetings and Events, including network, A/V and Conference Center staff for meeting execution.
Serves as a corporate consulting resource on matters associated with the selection and application of technology or business processes to positively impact the business, operating, and technology strategies of the corporation. Develops business cases that show why or why not these initiatives should be undertaken (painting the picture) to all levels of senior management.
Formulates policy decisions on the adoption, application, and enhancement of technology or business processes to support the corporate strategies.
Leads corporate division and enterprise initiatives to re-engineer technology or business processes to increase efficiency and effectiveness, executing the IT strategies and direction set by the IT Leadership Team.
Directs other business and IT managers to see initiatives through to closure: either by completing the project and transitioning to an operational function, or by terminating the effort. Performs knowledge transfer, coaching, and guidance, to transition the resulting solution to operational staff.
Proactively assesses and monitors projects, uncovers risks and provides resolution or alternatives through influence, persuasion and coaching of project sponsor and other key stakeholders.
Tracks and reports key functional metrics on technology and business processes to identify potential expense reductions or improved effectiveness.
Communicates on a regular basis with all levels of Business and/or IT management to advise on process or technical issues.
Leads cross-functional teams and creates an environment that promotes the exchange of information between the business, IT and external source providers.
Provides cross-training and back-up to other team members for confidential customer presentations or C-level meetings. Includes support activities to attendees as well as internal and external presenters.
May at times supervise operational managers and/or staff. Regularly contributes to, and may participate in, the performance evaluation and resulting compensation decisions of individuals assigned to their activities.
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of duties and indeed additional responsibilities may be assigned, as required, by management.
Bachelor's Degree in Management Information Systems, Business Administration or equivalent trade-off in professional related work experience.
Minimum of seven years IT experience including demonstrated proficiency in the last 3 years in at least one of the following:
Web Conferencing/Audio Visual Architecture
Demonstrated superior knowledge in industry standard business and technology process best practices, tools and methodologies.
Possesses significant, expert knowledge of the financial services industry, IT industry, and third-party service providers.
Demonstrated strong executive level communication skills including strong interpersonal skills (listening, speaking and probing).
Significant experience in achieving positive results among staff at all levels of the organization through demonstrated ability in developing consultative relationships and working collaboratively with individuals and teams across the company, utilizing influence, persuasion, leadership, negotiation, and group facilitation skills.
Demonstrated ability to effectively communicate with Business and IT management on business matters blending technical and non-technical perspectives.
Demonstrated superior problem solving and organizational skills.
Demonstrated ability to mitigate risks proactively and resolve issues.
Demonstrated successful experience with managing partner and vendor relationships.
Ability to start from a blank page without guidance (self-directed).
Physical Job Analysis:
While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
We believe a brighter financial future should be accessible to everyone. Built on the principle of “people helping people,” CUNA Mutual Group is a financially strong insurance, investment and financial services company. Through our company culture, community engagement, and products and solutions, we are working to create a more equitable financial system that helps to improve the lives of those we serve and our society.
In 2020, the CUNA Mutual Group Foundation donated $3.8 million dollars to support more than 80 community partners and organizations, including several credit union foundations.