Reports To: Director, Media and Technology Support Services
Position Type: Staff
Position Summary: Reporting to the Director of Media & Technology Support and in coordination with the Assistant Director, Digital Media Systems, the AV Systems Engineer is responsible for delivering on all phases of the engineering lifecycle (needs analysis, architecture & design, implementation & user acceptance, operation, maintenance & support, and replacement) for digital media and audio visual systems related to and in support of teaching and learning, university business, and events. The position is the hands-on troubleshooting and engineering lead for these systems, their supporting services and associated technologies; serves as the primary administrator of the university's AV conferencing system; ensures new AV systems are integrated seamlessly with existing systems and services; facilitates regular and unplanned AV systems maintenance; maintains AV systems replacement lifecycles; provides training and training materials for IST support staff, as well as faculty, staff and student end-users; and provides AV engineering and operational support for high-profile events. Additionally this individual works closely with campus partners such as the Office of Real Estate Development and Capital Operations (REDCO) and other technical leads within the Information Services & Technology division.
As a self-starter, this individual operates under tight deadlines, coordinates multiple projects concurrently, exhibits excellent problem-solving ability and resourcefulness, and is competent to work on numerous complex and high profile projects with only general direction. The successful candidate will be an effective communicator, keep abreast of emerging technology trends, and take an active interest in professional development to ensure their skills stay current. All dues will need to be performed in accordance with university policies, procedures and core values.
Essential Functions: • Hands-on troubleshooting and engineering lead for digital media and audio visual systems and services related to and in support of teaching and learning, university business, and events. Examples of these systems and services include video conferencing telepresence components of unified communication systems, codecs, video endpoints, AV control, projector, and lecture capture and their integration and interoperability with other related systems. • Delivers on the needs analysis, architecture, and design lifecycle phases of these systems and services. This involves working with third-party suppliers to validate the interoperability of design choices. • Delivers on the implementation, user acceptance, and operation lifecycle phases of these systems and services. This includes coordination of equipment installation, initial programming, configuration testing, deployment, and documentation of operational procedures. • Prepares training and training materials for these systems and services and provides the same to IST support staff for first- and second-level support as well as for faculty, staff, and student end users. • Facilitates the maintenance, support, and replacement of these systems and services. As required, personally installs hardware, software, and firmware, and/or re-programs control systems in response to changes in operational requirements. • Administrates monitoring platforms and services for these systems and services. Proactively identifies and resolves issues prior to them developing into emergencies. Provides recommendations and mely updates to management in advance of planned and unplanned service changes and interruptions. • Develops and executes integration procedures for AV systems and services. An example would be linking digital media asset repository systems to digital collaboration systems. • Serves as the main administrator for the university's AV conferencing system (currently Cisco WebEx) and other video and web conferencing tools. This entails coordinating design, support, and incident resolution with third-party suppliers. • Works closely with others throughout the IST Division and the university leading and/or participant actively on digital media and audio visual projects and initiatives. • Functions as a broadcast engineer when needed for high profile events including live webcasts, video recordings conferences, board meetings, commencements, convocations and symposia. • Works on complex specialized projects and performs other dues as assigned and as needed, including readiness for aer hours on-call support for critical systems.
Prerequisite Qualifications: • Bachelor's degree in mechanical or electrical engineering, information systems, or other relevant field • AVIXA CTS, or successful completion within 1 year of hire • Five years relevant work experience designing, implementing, and/or supporting digital media and audio visual technologies at a large division or enterprise level including: Demonstrated experience in advanced operations of digital media systems; Demonstrated knowledge of audio visual equipment and system design (both digital and analog); Experience managing video conferencing hardware and software including experience in implementing, testing, and troubleshooting audio visual or networking oriented software modules and features; Experience configuring and programming audio visual and digital media control systems; Experience in the deployment & management of enterprise server-based audio visual monitoring systems; A successful record of taking projects from concept to completion • Expert knowledge of audiovisual architectures and control equipment and systems; projectors, microphones, speakers, cameras, codecs, bridging equipment and their interconnection over TCP/IP networks • Strong oral, written and communication and presentation skills in working with both technical staff and end users. • Demonstrated ability to meet deadlines
Preferred Qualifications: • Master's degree in a relevant field • AVIXA Certified Technology Specialist – Design (CTS-D) and/or or Certified Technology Specialist – Installation (CTS-I) certification. • Experience in programming Crestron and/or Extron audiovisual control systems • Expertise with Cisco telepresence and other video conferencing solutions. • Experience in higher education. • Project management experience.