Reporting to the Associate Director, Digital Communications, the Digital Content Specialist assists in the management and maintenance of the content of the various Finance division websites, as well as provides digital communications support for the division. Hybrid NYC work schedule, (some onsite, some remote).
Key responsibilities include, but are not limited to:
Manage the various Finance websites, ensuring regular and timely revisions to content.
Respond to and fulfill ongoing requests for content changes on multiple sites (where trained editors are not available)
Complete regular Registrar site updates (academic calendar; student and faculty profiles)
Complete regular Student Financial Services site updates (complex tuition and fee content)
Complete regular, reoccurring Finance site updates (RFPs, Unclaimed Cash, Monthly Close, Endowment Income Distribution)
Maintain a contact list of Finance staff with site access and editor training
Provide ongoing training to new and existing content editors; advocate for the use of training guides and Columbia Sites ???User Guide???
Provide opportunities for site owners to learn how to continuously improve site visitor/customer experience through user acceptance testing and regular analysis.
Assist in maintaining the functional performance and stability of Finance sites by addressing any issues in a timely manner, either directly or working with the Columbia Sites and CUIT web services teams.
Assist the Associate Director with website redesigns, content creation, and migration.
Create and/or maintain digital signage, audio-visual, and presentation content, as needed, in support of the communication needs of the division.
Stay abreast of innovations in digital content management and user experience tools, strategies, and technology to address the needs of the division.
Perform special projects and other duties as assigned.
Bachelor???s degree and/or the equivalent, plus at least three to five years related experience required.
Basic video production and editing experience is a plus.
Familiarity with UX design and user research preferred, along with Google app suite (Docs, Sheets, Slides).
Familiarity with a University or other not-for-profit setting highly desirable.
Must be detail-oriented with excellent interpersonal, oral and written skills, and have the ability to communicate effectively with all levels of staff and management.
Strong organizational skills required, with the ability to work both independently and collaboratively.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
Editorial experience and an understanding of web publishing and the technical concepts and components involved in implementing web publishing solutions required.
Working knowledge of Adobe Creative Suite/Creative Cloud, especially Acrobat, Photoshop, Illustrator, and/or InDesign required.
Experience with managing web content via Drupal or similar content management system required.
The successful candidate must have sound judgment, with an open and collaborative style that encourages teamwork and cooperation.
Must have a passion for excellent customer service and commitment to exceptional quality.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.