The IT Support Technician role provides combined classroom technology and desktop support to Zucker School of Medicine faculty, staff and students. This position is a client-facing role requiring exceptional technical and interpersonal skills and reports to the Director, SOM Information Technology. Support for customer will be provided in the form of in-person troubleshooting, email, phone, and remote access resources. The IT Support Technician will 1) be an on-site support contact for classroom and meeting space AV technologies, and 2) be responsible for the intake and resolution of IT problems for educational software tools, cloud applications and hardware-related requests, and 3) follow appropriate call escalation processes to internal/external IT service areas.
Responsibilities include, but are not limited to:
â€¢Performs day-to-day classroom/meeting space system maintenance, problem tracking, and equipment testing tasks for continued functionality of audiovisual components for labs, conference rooms, lecture theatres, and classroom computing environments. â€¢Maintains efficient IT inventory management system and asset loan policies; manages software updates to loaner laptops and coordinates the purchase of replacing portable audiovisual equipment or wireless peripherals while updating barcodes/labels, as necessary. â€¢Provides on-site training support for classroom or meeting space technology to faculty, staff, and students, as needed, and updates instructional guides for users. â€¢Tracks all software and hardware related issues in a timely manner and manages problem resolution or escalation through IT incident tracking system. â€¢Monitors and manages student printing terminals, including troubleshooting issues with associated student printing software. â€¢Supports and/or initiates IT/AV-related projects and tasks independently or as assigned by the Director, SOM Information Technology. â€¢Manages monthly or annual projects, including PC classroom imaging software configuration, updating video conferencing and capture systems, system and device audits, and researching new trends in technologies. The role may also collaborate with other departments for ad-hoc projects.
Hofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the w...orld who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.