Are you an Operations Manager or Senior Project Manager looking for more control and support as part of an engaged local management team? Wish you had more appreciation, and a better quality of life? Have you lost your purpose for getting up every morning? Take a deep breath and see if serving customers on a mission with a company whose vision is to define quality through the product, process, relationships, and the quality of life of our people.
We are a leading national integrator of commercial Audio-Video-Lighting (A/V/L) design, products and services to Churches, Performance and Sports Venues as well as Broadcast facilities and are looking for an experienced A/V/L Operations Manager to join our growing Team.
The ideal candidate will have at least 3-5 years of leadership experience as well as industry certifications such as CTS, CTS-I and CTS-D to name a few. The Operations Manager will work from our Nashville suburban office, overseeing the Delivery Team including Designers, PMs, and Technicians as well as providing on-site support as needed. Candidate will also be responsible for all administrative and customer service operations for the A/V/L integration team.
We believe that the keys to succeeding in this role lie in bridging relationships between sales and delivery, managing and improving process, adhering to standards, pro-active communication with all stakeholders, and serving the team so they can do their best work, driving clarity in decision-making, and solving challenges along the way.
Here’s what winning looks like in this role:
Oversee planning and workflow across the Integration Delivery Team, both internal team members and contractors, providing engineering, installation, programming, and commissioning, on all projects.
Partner with Integration Sales Leadership to develop customer solutions through quality design and integration planning with efficient pricing.
Determine from review of various information, necessary changes in design, contract price, installation plan or other activity. Works between engineering and sales department to resolve any scope and/or design issues.
Create visibility to the work utilizing departmental resources, and appropriate software.
Drive communication across all teams working on deliverables
Actively clear workflow blockers to keep the team focused on project goals
Coach the team in agile practices to efficiently deliver the best solutions for our customers
Own metrics for design and installation efficiency and profitability.
Developing relationships with key decision makers, client representatives and related trades
Understanding your audience and adjusting your communication method.
Continuously monitoring project deliverables and pushing for resolution.
Ensuring Sales team is updated immediately as key events unfold.
Facilitates all Client requested change orders by working with the Engineering team and then presenting the change orders to the client for approval.
Provides clear direction to the Procurement Team for when materials, supplies and services are due.
Monitors construction schedules and coordinates task scheduling with other trades.
Makes periodic site visits to ensure plans and standards are being met
Provides solutions to challenging problems.
YOU CAN COUNT ON US TO PROVIDE THESE PERKS:
Our commitment to setting the highest of high standards for quality is measured in 4 equal parts; the performance, the process, the relationships, - and here, where it all begins - in the lives of our people. Providing a high level of service to our customers, starts with taking great care of our employees.
401(k) Retirement Savings Plan with a 4% company match
Up to 21 PTO Days - range of 16 - 21 days based upon years of service
Various Earned Bonus Opportunities
Good Times! Think ice cream trucks, catered lunches, cookouts, Top Golf, and more for our Employee Appreciation Days
A fully stocked Coffee Bar, every day
Required Skills and Experience:
At least 5 years of overall A/V/L industry experience with at least 3 recent years in progressive team leadership positions as an Operations Manager or Senior Project Manager.
Minimum of 3 yrs. installing commercial A/V/L equipment in performance spaces and churches.
Must have experience with racking (fabricating and mounting), pulling/crimping/terminating cables and connecting components as required by blueprints and designs.
Must have knowledge of system commissioning
Must have AVIXA CTS, CTS-I or CTS-D Certification
Additional Skills and Abilities:
Must be responsible, self-motivated, personable, and organized.
Superior customer service skills to deal with both internal and external customers.
Ability to prioritize when managing multiple projects and tasks.
Ability to see the field and adjust workload and team resources to meet schedule demands.
Strong communication skills, both oral and written
Attention to detail and follow-up skills
Conflict management and problem-solving skills with a solution-oriented mentality
PMI – PMP Certification desired, but not required
Has a strong knowledge of construction fundamentals
Has an understanding of project financial reports, and demonstrated ability to control project costs
Prior scheduling experience
Strong Technical Aptitude: ability to Quickly learn new technologies, software programs and procedures
Ability to read, analyze and interpret general business communications and contracts. Ability to write reports, business correspondence, and procedure documents.
Communicate effectively; read and write English/take verbal direction; use simple math
Ability to effectively present information and respond to questions from groups of managers, client and manufacturer representatives, architects, general contractors, and trades.
Fluent in Microsoft Office products (Excel, Word, Outlook, PowerPoint, Teams).
Be readily available for phone support outside of office hours when teams are in the field.
Valid and current driver’s license.
Willingness to travel to Project Sites, Trade Shows and Training Locations as required
Physical requirements include the ability to stand and walk, to lift and carry items weighing 25+ pounds throughout the day in warehouse and construction site environments, and to be able to sit at a desk for long periods of time
Four-year college degree and at least 3 years of related experience or equivalent combination of education and relevant experience in a similar position.
About CTS AVL
CTS is a creative audiovisual production company specializing in inspired live events that connect people to something greater than themselves. Based in Nashville and trusted by many of the top names in entertainment, ministry and worship, CTS has been providing the technology and expertise for extraordinary live experiences for over 30 years.