Location: Bowling Green, KY Category: Staff Posted On: Mon Mar 29 2021 Job Description:
Purpose of Position
The AV Support Engineer provides support and training for AV technologies while ensuring the highest level of customer service for the faculty, staff, students of WKU, and outside clients. In addition, the position is responsible for the operation, support, and maintenance of multiple enterprise applications systems pertaining to the delivery of AV services. AV Support Engineers are responsible for the planning and coordination of AVS supported events. Reports to the AV Support Supervisor.
Primary Duties and Responsibilities
Responsible for technical support and training of end-users for ITS supported video conferencing technologies.
Responsible for technical support and training of end-users for ITS supported lecture capture systems.
Responsible for entering and resolving support tickets related to AV support.
Responsible for the operation, support, and maintenance of multiple enterprise applications systems pertaining to the delivery of AV services.
Responsible for the planning, coordination, and executed work of AVS supported events.
Secondary Duties and Responsibilities
Assist with technical oversight of AV Services student employees, including hiring, training, scheduling and payroll forms.
Other duties as required
Knowledge and Skills Considered Essential for Success
Excellent oral, written, and computer-mediated communication skills; experience with technical writing.
Excellent analytical, organizational, and professional decision-making skills.
Methodical and highly detail-oriented mindset.
Ability to troubleshoot and work effectively with co-workers, faculty, staff, students and external clients for successful incident resolution in potentially stressful situations.
Must be self-motivated and possess the ability to work independently, one-on-one, or with a team where situationally appropriate.
Ability to perform the duties and responsibilities of this position in a competent manner following the highest standards of professionalism, integrity, accountability, responsibility, cooperation, and customer service.
Ability and willingness to learn new skills as needed, at times as a self-study endeavor.
Excellent and demonstrable troubleshooting skills.
4 year degree
A minimum of 2 years relevant experience.
Must possess a current valid Driver's License and maintain it in good standing in accordance with University policies.
Demonstrates an understanding of AV systems across a range of technologies generations.
Demonstrates an understanding of network technologies.
Experience with enterprise-level delivery of application services including, but not limited to, audio/video conferencing and lecture capture.
Ability to participate in on-call rotation for unplanned outages and work outside of regular University hours, typically planned in advance, as needed.
Must be able to provide and maintain Internet connectivity from personal residence and be able to travel to the Bowling Green campus in a time frame congruent to the group's on-call policy.
Must be able to work from a ladder, lift up to 30lbs. and be able to differentiate colors without assistance.
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy of providing equal employment and educational opportunities to all candidates. Western Kentucky University will not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices in accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO) at (270) 745-5121.
Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.
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