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Learning Hub Services Manager
Stanford University
Learning Hub Services Manager
Stanford University
Details
Salary:
Open
Type:
Full-time
 Learning Hub Services Manager Stanford University The Learning Environment Integration Team is seeking a Services Manager for the Lathrop Learning Hub. The Learning Hub is the place on campus for students to get their academic technology needs met especially those related to computer resources, digital media production, and emerging technologies. The Hub is the home of the Tech Desk and create: space makerspace. The Learning Hub Services Manager reports to the Associate Director, Learning Hub and manages a team of student staff to provide excellent customer service. The Services Manager ensures the smooth operation of the Hub, including overseeing delivery and continuous improvement of equipment loan and poster printing services as well as assistance with digital media production and makerspace equipment. As the Services Manager, you will supervise a team of 25-30 part-time student employees and are responsible for their recruitment, hiring, training, mentoring, scheduling, and evaluation. You will also identify and develop student team leaders who will provide leadership and guidance to their peers in the workplace. You will provide training, consultation, and direct technical support to students, staff, and instructors using technology, recommend equipment purchases and implementation policies, and make minor and/or preventive equipment repairs as necessary. Other responsibilities include managing the equipment inventory and checkout system, as well as end-point administration and imaging of loaner mobile devices. You are passionate about customer service, technology, and helping students. You learn quickly, work well in a team environment, and are able to juggle multiple priorities. If this sounds like the job for you, click the Apply for Job link to create an application on the Stanford Careers Page linked from this job posting. Along with your application, please include a resume and a cover letter describing your interest in this position and how you think your qualifications are a match. Inclusion and diversity are integral to Stanford's commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with students and staff from diverse backgrounds, or incorporating diverse perspectives in their work. The Learning Environment Integration Team is a part of Learning Spaces & Technologies unit within the Office of the Vice Provost for Student Affairs. Our members provide resources, facilities, and services in the areas of academic and emerging technologies, language learning and assessment, and learning space design in support of learning success for the Stanford University community technologies, language learning and assessment, and learning space design in support of learning success for the Stanford University community. JOB PURPOSE: Under general supervision, provide technical support to end-users for computer hardware, software, and network related problems. You will work with the Associate Director, Lathrop Learning Hub to provide high-quality customer service experiences in primarily face-to-face interactions and to maintain informal learning environments and classrooms. CORE DUTIES:
DESIRED QUALIFICATIONS:
EDUCATION & EXPERIENCE (REQUIRED):
PHYSICAL REQUIREMENTS*: Constantly perform desk-based computer tasks. Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment. Occasionally lift/carry/push/pull objects that weigh 21-40 pounds. Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORKING CONDITIONS: This position will be regularly scheduled to work on-site. Post-COVID-19, this position will be regularly scheduled to work afternoons/evenings and Sundays. May require extended hours and weekends, on-call rotation. HOW TO APPLY: We invite you to apply for this position, please submit your resume and a one-page cover letter along with your online application. WHY STANFORD IS FOR YOU Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. Additional Information Job: Location: Vice Provost for Student Affairs, Stanford, California, United States Schedule: Classification Level: To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ea59d1c6b60b4d4f87e243d1aae550bd
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Internal Number: 2101690
About Stanford University
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.
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