What is Cornell University and what is Information Technology @ Cornell? Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support--whether needed at your desktop or to solve a major business, academic or research objective--to everyone at Cornell. Check out this link to find out more about IT@Cornell.
What you will do:
The Desktop Support Technician provides advanced technical consulting and support services to staff in select university administrative offices. Support is also provided at several other locations, on and off-campus, either remotely or in-person.
This position provides advanced IT Desktop support, consulting, incident management, and service request fulfillment. As a member of the Desktop Support team, the Desktop Support Technician will be required to work in conjunction with not only the immediate team but collaborate with other technical groups within Cornell Information Technologies (CIT) and across campus.
Services supported include a broad range of desktop and enterprise applications, network and desktop infrastructure, and mobile devices. Support is provided to end users via phone, chat, email, and/or in person. Solid customer service skills, advanced analytical/diagnostic abilities and excellent communication skills, both written and verbal, are essential to success in this position.
This position will be required to occasionally work outside standard university core work hours.
What you will be:
You will be a person who is self-motivated to research and discover solutions that address IT support issues. You will be a people person who is passionate about technology. Also, we work as a team here, so collaboration is key!
Additionally, you will have:
Bachelor's degree with a minimum 1-year experience or equivalent combination providing proficient desktop support in both Windows and Mac operating systems and their administration as well as ChromeOS, iOS and Android support.
Working knowledge of active directory.
Strong customer service, interpersonal, relationship building skills. The ability to establish and maintain excellent rapport with individuals and/or departments that he/she supports critical.
Able to communicate effectively and professionally verbally and in writing to audiences at all levels of the organization.
Attention to detail and ability to document issues and problems thoroughly.
Self-motivated ability to develop in depth understanding of a broad range of enterprise IT services, applications and technologies.
Must demonstrate well-developed problem-solving abilities, analytical, reasoning and judgment skills.
Ability to work effectively with a team to resolve complex technical issues across broad range of technologies and applications.
Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment is essential.
Must have and maintain a valid driver's license; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites.
Ability to work both remotely and at Ithaca campus location. Position requires flexible work arrangements and may require going to Ithaca campus on short notice or work there multiple days a week, including weekend work.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Experience with Video Conferencing applications and AV equipment.
Experience with TeamDynamix trouble ticketing system a plus.
Familiarity with Cornell's IT environment.
Experience with MS Office 365.
What we offer:
Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation, 12 university paid holidays (including end of year winter break through New Year's Day) and superior retirement contributions.
An active and diverse community to work and thrive in! Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!
No Visa sponsorship available for this position.
University Job Title:
IT Support Asst IV
Pay Rate Type:
Number of Openings:
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
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About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.
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