The primary role of a Media Support Specialist is to provide direct learning space support to Vanderbilt University's technology enhanced spaces. The Media Support Specialist will work with department leadership to ensure that technology standards are adhered to, as well as ensuring that customers are receiving the technology support needed to obtain successful learning space outcomes.
The VUIT AV Design & Support team is responsible for providing direct support for technology enhanced spaces at Vanderbilt University. This support includes ensuring maximum technology uptime as well as class/event support, technology training for the Vanderbilt University community, audio/visual recording and providing AV solutions for programs and events. Our team is comprised of audio-visual professionals and covers over 500 technology enabled spaces in distributed support zones. With a combination of full time and student workers, support is provided to the Vanderbilt University community 7 days a week.
Duties and Responsibilities:
Support of technology enhanced learning spaces:
Effectively manage reported issues and requests through use of VUIT ITSM tools
Just in time support for reported AV technology issues
Proactive maintenance of technology enhanced learning spaces
Provide AV start up support for classes and events
Provide training to faculty, staff, and students
Other AV technology support tasks as assignment
Facilitate audio and video recording for classes and events
Provide lecture capture support in equipped spaces
Internal Number: 2001044
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.