Reporting to both the Assistant Director of Instructional Technology and Senior Administrative Coordinator at the Columbia University School of Social Work's Office of Computing and Instructional Technology (OCIT), the Instructional Technology Specialist (ITS) is responsible for providing (1) instructional technology support for residential, hybrid (remote live participation (RLP)), select online courses, and events, and (2) expert guidance and advice with the learning management system as well as a wide array of instructional applications to support teaching and learning at the Columbia School of Social Work. The Instructional Technology Specialist must be able to meet deadlines and juggle responsibilities, working collaboratively with other School and University departments.
Frontline Instructional Technology User Support
Responding to in-person, email, and telephone requests for assistance and/or support from basic audiovisual/multimedia technology services to video recording to more complex services (e.g. live streaming events) for courses and events; [15%]
Providing wraparound instructional technology support and services to instructors and students in hybrid courses with a focus on the students who are participating remotely; [15%]
Assisting with the provision of instructional technology solutions, applications, and related equipment including devices used in audio and video technology, video conferencing systems, live webcast systems and other technologies used by the School's OCIT department; [10%]
Learning Management System Support
Assisting with posting course content (e.g., syllabi) and setting up course assignments in the learning management system; providing guidance to course instructors on instructional technology tools and solutions to enhance efficiencies and standardize best practices; [15%]
Responding to instructor requests for assistance with the learning management system design and questions (e.g., developing on-line exams and remote proctoring); [15%]
Providing instructional technology expertise, guidance, preparation, as well as coverage for courses and related educational events; [10%]
Learning, Developing, and Drafting Instructional Technology Guides and Training Tools
Documenting requests, issues, and solutions; keeping detailed notes; asking the supervisor for assistance whenever necessary and in a timely manner. Participating in the maintenance of a knowledge base of known issues and solutions; updating internal website; [5%]
Creating training guides and leading instructional technology workshops on commonly used instructional applications (e.g., Mediathread, Zoom, etc.) and AV equipment that are used for teaching and learning in classrooms and conference rooms as well as remotely; [5%]
Staying abreast and leveraging emerging instructional technologies and evolving AV/multimedia related standards; [5%]
Other Projects as Assigned [5%]
Bachelor's Degree or Associates Degree with 2 years' work-related experience.
1-2 years relevant experience with content management systems and audiovisual and media services technology required.
Must possess good written, oral and interpersonal communication skills with a strong dedication to customer service.
Must demonstrate consistent commitment to supporting teamwork within the group.
Proven ability to organize and coordinate workload independently to multiple project deadlines and shifting priorities.
Must be detail-oriented, calm under pressure, and have the ability to think creatively while working both independently and as part of a team.
Works within the guidelines provided in all policies and procedures.
Ability to work collaboratively with University-wide as well as School-wide departments.
Must be available to work weekday evenings to provide support to specialized courses and 2 to 4 weekend days per month.
Experience with the Canvas learning management system
Industry recognized technical certifications a plus.
Knowledge of the use and design of audiovisual hardware and software.
Prior experience working with faculty in a higher education environment
Advanced level of knowledge in troubleshooting a broad range of audiovisual issues.
This job may require lifting or moving loads of up to 40 pounds.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 509180
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.