Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher) in Computer Science, Information Technology or related field. Three (3) years of full-time applicable desktop and helpdesk support experience to resolve hardware/software issues. Experience working in a technical support role in an academic environment including: experience maintaining Windows Active Directory (including: maintenance of user and group accounts, maintenance of server file and folder systems including the assignments of file and folder permissions and security). Experience implementing an anti-virus software strategy including resolving occurrences. Experience with desktop image management - building and maintaining a desktop. Previous supervisory experience in a technical setting. Ability to troubleshoot and resolve computer hardware, software, and peripheral device anomalies for on-site and remote users in a Windows network computer environment. Ability to diagnose and resolve MAC hardware, software, and peripheral device problems for on-site and remote users.
Brief Description of Duties:
The State University of New York at Stony Brook (Stony Brook, NY) seeks a Lead Programmer/Analyst to provide technical support of desktop computers, applications, and related technology, including specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, nonrecurring problems. Responsible for the maintenance and testing of network servers and associated equipment. Responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. Successful incumbent will have the ability to work with peers across the IT organization to ensure high quality solutions are deployed and maintained using consistent technologies and industry best practices. Must be highly motivated and organized and able to effectively communicate with end users and technical colleagues in a professional team environment via phone, email, and in person. Establish priorities for completion of work in conjunction with priorities established by the direct supervisor.
Diagnose and troubleshoot computer and computer network hardware, software and peripherals for onsite and remote School of Nursing faculty, staff, and administration in a Windows/MAC computer network environment. Work independently, utilizing computer network diagnostic tools and technical expertise to identify technical resolutions to computer and computer network problems. Debug, test and document existing programs in response to changes in system requirements and equipment configurations. Communicate with appropriate vendors to perform technical and warranty services including installations, maintenance, repairs and upgrades to School hardware, software, and peripherals. Includes utilization of computer network diagnostic tools and software. Obtain vendor quotes, schedule work, supervise all work, and arrange for payment to vendors of technical services. Purchase, plan, budget and prepare detailed reports related to technology infrastructure and technical support. Participate with Administration and faculty in the FASN Academic Technology Committee in the planning and designing of new information technology applications in support of the education mission of the School of Nursing. Participates in the ongoing process of cross training/functioning to ensure the continuation of the services/functions as pertaining to the on-learning programs. Assist with the maintenance efforts for the School of Nursing physical facilities. Assist in the development of grants that support technology advancement and the Mission and Vision of the School of Nursing. Assists and instructs School of Nursing faculty, staff, and administration on the use of desktop software including; EndNote, SPSS, Adobe Connect, SB Capture, Microsoft Office (Word, Excel, PowerPoint), Google Apps for Education, Office 365, SharePoint, Adobe Professional. Survey Monkey, and GoTo Assist.
Serve as the primary point of contact for diagnoses and troubleshooting of all on-site and remote computer users' requests for assistance with all computer hardware and software installations, maintenance, repairs, and upgrades in a Windows/Mac environment. Obtain detailed information from users regarding nature and scope of the technical work requested. Communicate with users about expected completion dates of work and consequences to their systems that may result from work to be performed. Establish priorities for completion of workload in conjunction with priorities established by the direct supervisor. Communicate with users during technical work progress. Communicate with Campus IT departments to coordinate network cable and DHCP assignments.
Maintain detailed records and databases in the management of computer inventory and user accounts. Perform purchasing of computer hardware and software including tracking and reconciliation of purchases and inventory control. Support, maintain and improve the technical operations of the Learning Resource Center which includes: a 12 workstation computer lab, a nursing clinical training area consisting of 12 exam rooms and 6 hospital beds, a video conference center and audio visual equipment for use by faculty and students.
Provide user support and technical orientation training support to Distance Learning Program students and faculty. Assist students with installation of software applications as needed.
Supervise junior, temporary and consulting technical support staff and student assistants.
Other duties or projects as assigned as appropriate to rank and departmental mission.
This is a full time appointment. FLSA Nonexempt position, eligible for the overtime provisions of the FLSA.
Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such are required to report to work/remain at work even if classes are cancelled, and the campus is working on limited operations in an emergency.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university The Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA .
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Department/Hiring Area: School of Nursing-Stony Brook University
Schedule: Full-time Shift: Day Shift Shift Hours: 8:00am - 4:00pm Pass Days: Sat, Sun
Posting Start Date: Oct 14, 2020
Posting End Date: Nov 14, 2020, 4:59:00 AM
Salary Grade: SL3
Appointment Type: Term
Internal Number: 2002688
About Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.