Senior Director of IT Client Services, Learning Technologies and Customer Support-2015502
: Are you a technology leader who is passionate about transforming the way a university functions with technology? Do you love solving real business problems by deploying and maintaining technology that makes life simpler and more productive for our colleagues? If so, we want you to join our leadership team in Computing Services here at Carnegie Mellon University.
The Computing Services central IT department provides services that have strategic impact on university goals. We are a learning organization and approach successes and mistakes as opportunities to continually nurture a culture of intelligent risk taking. We want to hire versatile team members who are encouraged and passionate about their work. Join us and be part of a team committed to standard methodologies, innovation, diversity, and growth, both team and individual.
As the Senior Director of IT Client Services, Learning Technologies and Customer Support, you will foster collaboration with educators and our Eberly Center for Teaching Excellence and Educational Innovation to provide best in class services supporting teaching & learning as well as general productivity activities across our global enterprise. You should have experience leading the development of new and innovative services, managing other leaders and overseeing the operations of a complex set of businesses. We are looking for someone who can provide excellent customer service and possesses superb communication skills. You will need to have a proven track record of service delivery for both in house and vendor provided services.
The Senior Director is responsible for strategic guidance and delivery of essential productivity tools such as Google's G Suite (email, calendaring, file storage), video conferencing, classroom and conference room AV. They will have strategic and managerial oversight of three-person team leading the following groups:
Learning Technologies and Media Services (Technology Enhanced Facilities, Media Services, Campus Software Licensing) - experience classroom
IT Support Services (Desktop Support, Help Center, Executive IT)
* Project management skills * Strong organization, planning and communication skills
* A Bachelor's degree or an equivalent combination of education and/or experience is required. A Master's degree is preferred. A degree in Computer Science, Information Technology or related field is preferred.
* A combination of ten (10) years of experience in the following areas are required:
o Information Technology Project Management Experience
o Experience with learning technologies and media services
o Vendor management and negotiating contracts experience
o Supervisory experience and experience managing/leading teams
o Higher Education experience is preferred
Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
A listing of employee benefits is available at: www.cmu.edu/jobs/benefits-at-a-glance/.
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
Job Function: Information Technology
Primary Location: United States-Pennsylvania-Pittsburgh
Time Type: Full Time
Minimum Education Level: Bachelor's Degree
Preferred Education Level: Master's Degree or equivalent
Internal Number: 2015502
About Carnegie Mellon University
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.