Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion.
The primary responsibility is the troubleshooting, request fulfillment, and documentation of classroom technology for faculty and students. This includes general setup, operation, and orientation, both remote and in-person, for all classroom technology, such as lecture capture, video conferencing, projection, etc. This role is also responsible for the maintenance and lifecycle management of this equipment.
The Classroom Technology Specialist serves as the face of ITS to faculty and students in the classroom, responding to technology-related service requests, questions, and problems, providing efficient and accurate assistance to the BC end-user community. Troubleshoot and resolve issues, or escalate others to the designated responsible area as appropriate, maintaining total contact ownership of all originated tickets to ensure timely follow up, communication with the customer and resolution. The Classroom Technology Support Team plays a critical and a very high-demand role with remote teaching and learning.
Full-Time Equivalent Hiring Range: $43,250 to $54,050; salary commensurate with relevant experience.
**Adherence to Boston College's COVID-19 policies and procedures outlined at bc.edu/reopen.**
Bachelor's Degree in Communications or related field Minimum of three years of experience working in a Media Services organization with the following: In a customer service environment Troubleshooting classroom technology issues Providing user support Coursework in A/V classroom or IT support Working knowledge of 'smart classroom technology and e-control classroom monitoring software Ability to work in a team-oriented environment
Anticipated work schedule (subject to change): 3pm -10pm Monday - Thursday, and 10am - 5pm on Fridays; Friday hours could be flexible as this position would also work some weekends.
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.