Senior Tradefloor Windows/Mac Support Engineer (VIP End-User Support) - Elite Global Hedge Fund (EXCEPTIONAL Compensation!)
Pinpoint Asia Limited
July 21, 2020
If you have an interest in:
Identifying, diagnosing, researching, tracking and resolving complex technical problems
Escalating issues and facilitating user assistance from third parties or other IT groups as needed
Providing excellent customer service experiences for all end users, traders and senior leadership
Working effectively in a cooperative and collaborative global team environment
Escalating, coordinating and managing incident response for critical firm-wide issues
Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
Maintaining a senior level of knowledge and involvement in many aspects of Client's trading environment
Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate
If you have proven skills in:
Demonstrating the ability to effectively recognize and resolve technical issues quickly and methodically
Adapting quickly to a new and changing technical environment
Providing excellent, white-glove, VIP customer service interactions
Troubleshooting all aspects of desktop hardware, peripherals, and printers
Troubleshooting all aspects of mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity, VPN
Troubleshooting all aspects of Apple computers, Mac OS, iPhones and iPads
Troubleshooting various operating systems, including Microsoft Windows and Linux
Troubleshooting Microsoft Office software
Troubleshooting issues related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP
Troubleshooting issues in VDI or Citrix environments
Troubleshooting issues with messaging platforms, collaboration, video conferencing tools (such as WebEx, Zoom, Blue Jeans), A/V issues, and conference room issues
Communicated effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings (e.g., one-on-one, small group, in person, on the phone, and via e-mail)
Interacted professionally with internal customers and demonstrates key client service concepts (e.g., responsiveness, attentiveness, composure, attention to detail, follow-through)
A Bachelor's degree (BS or BA)
If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Matthew Chung at firstname.lastname@example.org and put Senior Tradefloor Windows/Mac Support Engineer (VIP End-User Support) - Elite Global Hedge Fund (EXCEPTIONAL Compensation!) in the subject header.
Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment
We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.
Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.
Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.
To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/
We are also seeking top-calibre candidates for the following exciting roles: 1) Cloud Solution Architect - Private Equity 2) Technical Project Manager - Leading Blockchain Firm - Hong Kong 3) Asia Tech Risk Manager - Leading Investment Bank
Internal Number: 7875399
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