1 Beyond is a fast-growing entrepreneurial company, delivering innovative software and hardware for audio-visual (AV) installations. Best known for the AutoTracker camera and Automate VX voice-activated camera switching solution, 1 Beyond specializes in solutions for recording, streaming, and video-conferencing.
Customers include top universities like MIT, Harvard, and Stanford; Fortune 500 companies like IBM, General Electric, Johnson & Johnson, and Starbucks; and government agencies like NASA and the U.S. Department of Transportation.
We are looking for talented technical people to assist our customers with implementing our products. They should be as adept in as many of these areas as possible.
Computer systems support
Specialized knowledge of video production and/or audio gear
Be the primary technical contact post-sale, guiding customers through a process where the solution is outlined, deployed, and verified.
Remotely assist customers during physical installations of our products and validate that products are functioning properly to ensure high customer satisfaction
Consult with customers and advise on best implementation practices for their specific use case, including identifying opportunities to add value beyond initial scope
Document the technical installation and configuration plans for customers
Troubleshoot technical issues on configuration and product related issues
Provide technical expertise pre-sales when requested
Required Skills & Abilities:
Trouble-shooting software or hardware or camera or audio issues in real time
Learning new things quickly
Working independently as well as in a team
An entrepreneurial mindset; someone who finds break-through solutions
Confidence to advise on best practices
Familiarity with current AV gear is a plus but not required. We're more interested to find someone who is smart and eager to learn things like Dante audio, Creston control, conferencing codecs, and wiring diagrams for AV installs.
Please take a look at our website (www.1beyond.com) and write a cover letter stating why you'd be the best person for this job and why our products and this job excite you.
About 1 Beyond
1 Beyond is the leading manufacturer of automated camera solutions for streaming, recording, and video conferencing. We specialize in intelligent tracking cameras and automated multi-camera switching systems.
Our customers include top universities like MIT, Harvard, and Stanford; Fortune 500 companies like IBM, General Electric, Johnson & Johnson, and Starbucks; and government agencies like NASA, and the U.S. Department of Transportation.