High-growth Audio & Video company in Houston area seeks a Technical Customer Service to support their rapid expansion. We offer competitive compensation packages and a supportive environment with good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities.
Your main responsibilities will include:
Responsible for technical support for residential Audio and Video and commercial Audio and video customers including emails and telephone. We are not looking for IT support personnel. Without AV experience will not be considered.
Responsible for customer relationship care including online or offline customer’s reviews and feedback.
Troubleshoot products and systems
Conduct beta testing of new products and provide input and guidance for the creation of operations manuals for new products.
Provide coaching, training, and telephone/on-site support to end users.
Associate Degree required. Fluent English in speaking and writing are required.
At least 1 year of related hands-on work experience with residential Audio and Video and commercial Audio and Video; excellent technical knowledge of Audio and Video system and PC hardware will be plus.
Previous customer service and/or phone call technical support experience preferred
Hands-on experience with Control Systems, Video Conferencing Systems, Audio DSPs, Video Switchers; background in control systems (Crestron, Control4, AMX, Extron or any other) is a plus
You have excellent written and verbal communication skills.
You are not waiting for task to be assigned, you are self-starter and self-motivator.
Strong team player
You pay attention to detail
You are not afraid to take ownership and drives issues to closure
Additional Salary Information: Compensation:Salary & Bonuses
Benefits: Health insurance; Dental insurance; Vision insurance; Paid time off; 401K plan
About J-Tech Digital, INC
Based in Sugar Land, TX, J-Tech Digital, Inc. has become a premier industry leader in audio and video solutions for both residential and commercial applications. With the help and efforts from our partners and customers, we passionately provide innovative audio and video solutions with advanced software applications and industry-leading hardware to our customers. We deeply believe that we are a technology company dedicated to designing and manufacturing better, smarter solutions and help our customers to solve their complicated applications. In addition, our reputation is based on not only the innovative and high quality products, but also extreme reliable customer service. At J-Tech Digital, we go beyond the box with a knowledgeable, professional, and friendly customer service team. J-Tech Digital has been a key component in making affordable and high caliber audio-video devices available to consumers across multiple industries including the medical, commercial and residential fields for almost ten years. Since we were founded, J-Tech Digital has served more than 10 million satisfied customers who trust J-Tech Digital to provide industry leading technology and excellent customer service.