Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Job Code: 4812
Job Grade: J
Under general direction, provide dedicated technical support for video conferencing systems. Manage video network projects and support the network environments of computer technologies, including voice, data, and/or video/image technologies. Identify potential system problems and develop solutions/repairs. Perform maintenance and repair tasks on all video conferencing equipment to deliver 99.999% uptime.
Manage Video Conferencing projects including developing and documenting technical network designs and project plans and procuring equipment and supplies.
Plan, design, maintain, and implement video conferencing system access, security, and services
Monitor video systems for stability and proper configuration.
Perform conferencing system planning and design, reconfigurations, and equipment installations and upgrades.
Identify potential system problems and develop solutions/repairs.
Evaluate new equipment and research new technologies.
Maintain the security of the video conferencing systems and supporting infrastructure. Recommend infrastructure and security improvements.
Provide technical support/troubleshooting and resolve problem tickets
Provide technical expertise and support to Tier 1 staff.
Provide Tier 2 and 3 support for complex conference room environments, including audio and video conferencing.
Education & Experience:
Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience. Specific experience in network design, implementation, analysis, and project management.
Knowledge, Skills and Abilities:
Excellent oral and written communication skills, with ability to communicate complex technical issues to non-technical users.
Advanced communication skills and ability to influence, persuade, and negotiate.
Advanced knowledge of and experience with multiple network protocols and technologies.
Ability to troubleshoot complex video conferencing room technology
Familiar with Dante audio provisioning and troubleshooting
Ability to interface with vendor(s) to resolve warranty claims
Occasionally stand/walk, kneel/crawl, and use a telephone.
Rarely climb (ladders, scaffolds, or other), twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to or or>40 pounds.
Must be able to occasionally crawl into tight spaces.
Requires good visual acuity.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
May be exposed to electricity at greater than 240 volts, lasers, noise > 80dB TWA.
May need to work in confined spaces such as closets and racks or heights 4-10 feet.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Location: Business Affairs: University IT (UIT), Redwood City, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.