About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Administrative Assistant provides office support and customer service for the Office of Undergraduate Admission, along with administrative support for leadership team within the office. The types of support may include but will not be limited to calendar assistance, coordinating travel itineraries, creating agendas, note taking, expense reports, and additional project support. The Administrative Assistant will provide support for our other functional teams within the unit with assistance that could include some event planning and data entry. The Administrative Assistant also provides support and receives assignments from other Admissions management team members in support of the admission process.
This role requires strong knowledge of Department and University policies and procedures. This knowledge will be applied in delivering significant customer service functions including visitor reception, phone and email coverage, and responding to admissions status-related inquiries by prospective students, their families and secondary school counselors and identifying when to appropriately escalate inquiries to management and assists in researching and responding to escalated issues.
Responsibilities: The Administrative Assistant provides secondary reception coverage and front-line customer service for the Office of Undergraduate Admission. They will be the first point of contact for many guests who contact or visit the office, including prospective students, applicants, parents, secondary school counselors, colleagues from other offices, or the President of the University. Their goal is to help the office remain fully functional, which can range from greeting guests, maintaining and scheduling the conference rooms, working closely with our AV technician, as well as keeping all of our various supply closets inventoried and stocked.
The person who will be successful in this role will have attention to detail, follow-through on tasks, be able to manage up to the leadership team and their manager, prioritize and seek feedback when deadlines are unclear, demonstrate flexibility, and be able to think on their feet. The Administrative Assistant must be able to effectively communicate to a wide range of internal and external constituents. The successful candidate will be energized by being a key player in keeping the daily operations of a 40+ person office running and will be able to anticipate needs for the team to make operations run smoothly. In this fast-paced office environment, there will be competing priorities that the Administrative Assistant will need to jump in and out of, so coming in with organization and time management tactics in place is a must.
The Office of Undergraduate Admission serves nearly 70,000 applicants and 100,000 visitors annually. The Administrative Assistant will be a key member of this high-energy team. Willingness to be a team player and support the work of enrolling students are key traits for the successful candidate in this role.
Qualifications: Two years of college or Associates Degree required. Bachelor's degree preferred. Minimum of 1-3 years of progressively responsible administrative support, preferably in a professional or college/university setting. Prior experience with customer service, communications, and administrative support preferred. Strong computer skills and written skills necessary (Microsoft suite, especially Outlook and its calendaring program), and experience with Apple products preferred.
Salary Grade: 51
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.