The Desktop Support Technician’s role is to ensure proper desktop functionality so that customers can accomplish college operations. The Desktop Support Technician provides basic support for desktops and workstations, mobile devices and audio visual equipment.
Major responsibilities include, but are not limited to: troubleshooting and resolving issues, formatting and configuring laptop/desktop computers and mobile devices, delivering and setting up of equipment, and performing basic installation and software upgrades.
High school diploma or GED required
Minimum of 6 months experience troubleshooting desktop hardware and software issues required
Excellent oral, written and interpersonal communication skills, including a demonstrated ability to provide clear, concise directions and guidance and a demonstrated commitment to providing excellent customer service in a prompt, cooperative and friendly manner.
Demonstrates knowledge in one or more of the following current technologies: Windows OS, iOS, MS Office/Exchange/Office 365, PC, MAC, Mobile Devices, Printers, Audio Visual Equipment.
Ability to deal tactfully and communicate effectively with administrators, faculty, staff and the public.
The work requires moderate physical exertion with long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping. Work also involves the recurring lifting of moderately heavy items (under 50 pounds). Occasionally the work may include lifting heavy items (over 50 pounds). Job requires average agility and dexterity.
Employee may be occasionally exposed to objectionable conditions or variations such as those found in variable weather conditions or light industrial settings.
About Anne Arundel Community College
With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. The college’s nationally recognized and award-winning programs have helped its more than 51,000 students annually achieve their academic, professional and personal goals. AACC is a fully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career. AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest. In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, Glen Burnie and at centers and schools around the county. In 2012, the college opened the 30,000-square-foot Center for Cyber and Professional Training in Hanover, which houses 13 specialized labs, a testing center and faculty support space. Located in Anne... Arundel County near historic Annapolis - home to the U.S. Naval Academy – AACC is conveniently located just minutes from Baltimore/Washington International Thurgood Marshall Airport and downtown Baltimore. To learn more, visit www.aacc.edu.