Job Status Full-Time Overtime Eligible Represented
Description The Technology Support Services, IT Customer Support - Journey position is an integral part of the Information Technology Services Department at Bellevue College. Supporting staff, students, and faculty on a daily basis, the IT Customer Support - Journey Technician works to install and maintain all audio/visual equipment,classroom management systems (Extron);provides project management for A/V integration projects in two campus; supports the TV Studio control room systems; cable headend servers and playback systems; supports the City of Bellevue's cable system including systems connecting the City of Bellevue's control room and the cable headend; supports field and studio cameras and associated equipment.
This position applies advanced technical knowledge and considerable discretion to evaluate and resolve complex tasks such as planning and directing campus wide projects.
This is a Classified, overtime eligible position and represented by the Washington Public Employee Association of Higher Education (WPEA-HE).
COMPREHENSIVE WAGE AND BENEFIT PACKAGE We offer comprehensive compensation package with salary and benefits as the main components.Competitive salaryis within the Range stated above, and commensurate with candidate's qualifications and related experience.Generous benefitspackage is offered through Washington State plans that includes multiplemedical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.
For more details about Bellevue College's excellent employee benefits, please visitBenefitssection, next toDescriptionsection.
ABOUT THE COLLEGE Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of thirty-two thousand withover 44% students of color and over 1,100 international students. Bellevue College is the largest open-admission institution of higher learning in Washington state. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.
We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our mission and goals, diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.
ABOUT THE DEPARTMENT The Technology Support Services isthe largest group within the Information Technology Services (ITS) department. We support to the campus with all Desktop/Laptop, Mobile Devices, Service Desk, Offices IT Technology, Classroom Technology, Classroom Management Systems, AV Support, and Academic Computer Labs.
POSITION DUTIES Provide audio/visual integration installation and support for classrooms, conference rooms, and common areas on the Bellevue College campus • Assess users' needs and provides information to clients on the capabilities and limitations of available hardware or software systems • Work with Technology Support Services staff in determining lab and equipment configurations, upgrades or modifications • Design, install and support audio-visual and presentation systems;videoconferencing systems • Provide campuses-wide A/V support (classroom/meetings/events) • Maintain/troubleshoot classroom management system (Extron) • Keep an accurate inventory • Manage A/V integration projects • Use advanced diagnostic tools to analyze work of others and personally resolve complex problems Provide primary technical support for Bellevue College Video unit and the City of Bellevue • Install, configure, and support the video playback system for the Bellevue College educational cable channel and the City of Bellevue government cable channel • Install, configure, and support the media servers for video production; video streaming servers; media archive servers; and TV studio control room • Support and repair video equipment used by the College and the City for video production Other • Provides project management and technical support for all A/V related projects and systems on campus • Create installation plans and project schedules • Test and evaluate new software and/or hardware products, document characteristics, and make recommendations • Conduct analysis on hardware and software upgrades • Diagnose system malfunctions and failures • Perform other duties as assigned
• Four (4) years of relevant information technology experience such as consulting, analyzing, designing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment. Knowledge of audio and video technologies • Four (4) years of experience working in a tier 2 technology support role; senior or lead position in support team, point of escalation or in a role responsible for training junior technicians • Four (4) years of experience working in a large enterprise environment, 500 or more systems • Effective communication skills with both technical and non-technical individuals • Ability to work well with diverse customers/clients
PREFERRED QUALIFICATIONS: • Experience working in higher education • Technical Certifications in CompTIA A+ and/or Network+, Apple Hardware and OS, Microsoft MTA, MCSA, MCSE, Extron or Crestron certification • Experience supporting Windows and Mac OS • Experience installing and supporting A/V projector and sound systems • Knowledge of project management concepts, principles and practices
SPECIAL INSTRUCTIONS FOR APPLICANTS Applications received by03/02/2020will be given full consideration. Applications received after that date may be considered until the position is filled.
Background Check: Prior to start of employment, a background check will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
How to apply: Click on the wordApplyat the top right corner of the job announcement.
All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete.Any application that does not provide all requested information will be considered incomplete and will not be screened for the position. • Complete an online Application (note that stating "See Resume" on any section of the online Application will be deemed incomplete) • Complete the Supplemental Questionnaire • Attach a Cover Letter • Attach a Resume • Attach a Diversity Statement that addresses the following: Please provide specific examples of how your educational and/or professional experiences, demonstrate your commitment to diversity and equity. (max 1 page)