Embry-Riddle Aeronautical University is currently recruiting for an experienced AV Support Specialist. The AV Support Specialist acts as senior technologist performing multimedia operations for live events using audio-visual equipment. He/she will provide support for audio visual technology in classrooms and conference rooms. This position involves consulting, problem determination and resolution, system setup and configuration, application support, and technology needs analysis. Qualified candidates must be able to apply experience and judgment to proactively improve processes to ensure the most efficient use of resources. The AV Support Specialist is also responsible for assigning and supervising the work of student assistants.
Responsibilities include the following:
Responsible for the setup, operation, training, and support of audio-visual equipment. This includes, but is not limited to, video conferencing, sound systems, lighting systems, cameras, and all associated cabling and wiring. Responsible for the maintenance and operation of the auditorium and equipment booth which is used for large events. Work with customers to understand their technology needs. Coordinate with vendors and off-site venues to provide audio visual services for university events. Attends meetings, participates in committees, or project planning sessions related to audio-visual support. Work could involve support at conferences both onsite and offsite and after normal business hours. Work with other IT professionals to ensure minimum impact to IT Services and infrastructure services.
Responsible for the planning and scheduling of events requiring audio-visual technology. Responsible for training and supervision of student AV technicians. Plans, schedules, and executes work requests with minimal supervision. Keeps abreast of technology trends, especially those trends relating to the use of audio-visual technology in an educational environment.
Maintains open communication with campus constituents to better understand their technology requirements and issues. Promote effective communications of needs to University Information Technology groups.
Attends meetings and briefings related to AV support. Participate in committees and task forces as assigned. Collaborate with University and other Campus Information Technology departments in the development of strategic and tactical plans.
Bachelor's degree and at least three years of prior AV experience using sound boards, lighting control systems, and supporting live events. Willing to substitute degree for at least seven years of complex AV experience.
Preferred experience with Polycom video conferencing systems and Crestron, Extron, or AMX control systems.
Ability to troubleshoot and resolve audio-visual issues.
Ability to supervise, coach, and mentor less experienced audio-visual technicians and students.
Excellent customer service skills.
Excellent communication skills including the ability to communicate with various levels of personnel to understand the problem and complete written documentation that is geared appropriately to the audience.
Maintains a professional, positive image.
Ability to apply project management processes and tools to IT Projects and adjust based on project complexity and scope.
Ability to tactfully handle difficult situations and ability to maintain composure under pressure.
Ability to multi task and adjust priorities based on new work assigned.
Work independently and with little direct supervision.
Demonstrates initiative and professional judgment when completing work.
Assists in developing long-term strategies and capacity planning for meeting future AV equipment and university technology needs.
Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.
Additional Salary Information: Salary dependent on experience
Internal Number: 200015
About Embry-Riddle Aeronautical University
At Embry-Riddle Aeronautical University, we teach the science, practice, and business of the world of aviation and aerospace.
Since it was founded just 22 years after the Wright brothers' first flight, the University and its graduates have built an enviable record of achievement in every aspect of aviation and aerospace. The curriculum at Embry-Riddle covers the operation, engineering, research, manufacturing, marketing, and management of modern aircraft and the systems that support them.
The University engages in extensive research and consulting that address the unique needs of aviation, aerospace, and related industries.
Residential campuses in Daytona Beach, Fla., and Prescott, Ariz., provide education in a traditional setting, while Embry-Riddle Worldwide provides instruction through both online and face-to-face methods via a network of education facilities designed to support student advancement in the U.S. and abroad.
All academic programs at Embry-Riddle are approved for veterans' educational benefits and are accompanied by personalized academic advisement.