With the increasing demand for classroom technologies and conferencing; the enhancement of teaching with the integration of technology tools; and the expanded use of live streaming and video capture at the Peabody Institute, there is a clear need for multimedia technology expertise. The Multimedia Systems Specialist oversees classroom and conference room technology system development, maintenance, and support for the entire Peabody Institute.
The Multimedia Systems Specialist will collaborate closely with other departments on special projects such as meeting conferencing, live streaming events, and event support as it relates to classroom, conference room, and event space technology. The Specialist will also collaborate closely with multi-department live event production teams in various capacities related to multimedia systems and support.
The person filling this position will serve the entire Peabody Institute; The Peabody Institute consists of the Peabody Conservatory, Johns Hopkins University's school of music, boasting a preeminent faculty, and a nurturing, collaborative learning environment, and the Peabody Preparatory, Baltimore's premier community school for the performing arts, offering instruction in music and dance for children and adults. Applicants for this position should be able to demonstrate and practice excellent customer service skills above all else.
Utilize multimedia expertise to design, implement, and maintain multimedia technology and systems in existing and proposed instructional spaces.: 16 classrooms, 4 conference rooms, 6 performing spaces
Collaborate on the design, implementation, and maintenance of multimedia technology and systems in performance halls. Collaborate with outside vendors, recording arts and concert office
Maintain service plans for systems and service agreements with the vendors.
Document all components, operations, and processes of existing systems and provides guidance to other staff.
Ensure that all video-conferencing, control room, portable production and classroom equipment is in working order. Provide preventative maintenance.
Provide operation and maintenance guidance to other staff. May design, develop and implement instructional materials as needed, e.g., websites, online courses, etc.
Research, analyze, and recommend solutions among fiber optic, Category 5, and RGBHV, SDI or other A/V digital delivery options. Provide budget and cost estimates.
Teach, instruct and support faculty, staff and students on the use of multimedia equipment.
Perform duties of a Multimedia Technician as needed.
Provide responsive support as needed for faculty members and staff using instructional and conferencing spaces. Manage student staff to help with 1st-tier support.
Design and update classroom and event space training materials as needed, and provide one-on-one or group follow-up support to faculty and staff using the systems.
Work in collaboration with the rest of the IT staff and provide periodic reports to various Peabody Institute committees regarding multimedia systems.
Collaborate with and support other IT staff on the implementation of comprehensive video capture and streaming solutions across the institution.
Bachelor’s degree or equivalent experience.
Three years in-depth experience in multimedia, distribution systems, video conferencing, distance learning, electronic security, web-based applications, networks, principles of Internet, web casting and streaming media.
(Additional related education may substitute for experience; additional related experience may substitute for education to the extent permitted by JHU equivalency)
Excellent customer service skills and a demonstrated ability to work well with faculty, students, staff and vendors.
Strong oral, written and interpersonal skills.
Excellent time management skills and ability to deal with multiple constituencies.
Willingness, interest, and ability to evaluate and learn new multimedia systems and other educational technologies.
Well-developed understanding of Webcam technology, live streaming via services such as U-Stream, servers, databases, and streaming audio/video.
Familiarity with graphic design elements, working knowledge of Word, Excel and PowerPoint.
Good problem solver who takes initiative, and has the ability to work independently. Must have ability to acquire, synthesize and share expert professional knowledge of current and emerging multimedia technologies with other members of the IT team.
Committed to a job well done, and will enjoy challenges and teamwork.
Team player with ability to communicate and collaborate with multiple departments within Peabody and with the JHU multimedia community.
Experience working in an educational environment
Familiarity with live streaming technologies a plus.
Strong project management skills
The Peabody Institute of the Johns Hopkins University is committed to active recruitment of a diverse faculty and student body. The University is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities and encourages applications from these and other protected group members. Consistent with the university’ goals of achieving excellence in all areas, we will assess the comprehensive qualifications of each applicant.
Classified Title: Multimedia Systems Specialist Role/Level/Range: ATP/03/PC Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F 37.5 Exempt Status: Exempt Location: 07-MD:Peabody Institute Department name: 10000991-Information Technology Personnel area: Peabody
The successful candidate(s) for this position will be subject to a pre-employment background check.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.