The Audiovisual Support Technician provides services to the AV equipment in about 350 meeting spaces in downtown Detroit and over half a dozen remote locations. They also support all AV equipment in common spaces, such as kitchens, lounges and restrooms. The support team responds promptly and works with many parts of the business.
Assess and resolve system problems through back-end network access; perform troubleshooting and repairs of AV equipment
Perform frequent testing of AV equipment in physical and remote meeting spaces to ensure proper functioning status
Respond to calls for service in an urgent time frame and escalate where applicable
Work with third-party vendors on escalated service calls
Keep accurate records for AV team documents, including inventory, frequencies and digital files
1 year of experience working with AV hardware
Basic understanding of signal flow chart, audio tuning and equalization for various systems
AV technician knowledge
High school diploma or the equivalent
AVIXA or Extron Technician Certificate
General manufacturer certifications for Crestron, Biamp, Extron, Dante Level 1 and other equipment that AV Support uses
Internal Number: R-050006
About Quicken Loans
Quicken Loans is America’s largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past 10 consecutive years, 2010 – 2019. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 6 consecutive years, 2014 through 2019, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.
If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last 5 years. We were also ranked #14 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top 30 for the past 15 years.