The Assistant Director will provide operational and administrative leadership for all elements of the technical/audio visual services to ensure a customer focused service delivery. Directs the technical services support for Lerner Hall, Faculty House, Low Library, Outdoor Space, and other University buildings. The Assistant Director of Technical Services is responsible for identifying, creating and implementing solutions to improve interdepartmental communications, customer service delivery, and information processing.
Leads the Technical Services support for Lerner Hall, Faculty House, Low Library, Outdoor Space, and other University buildings.
Directs all technical services in support of University Commencement Ceremonies and other highly visible University wide events.
Establishes procedures, standards, and practices for the operation and maintenance of Lerner Hall's complex technical inventory of audio/visual equipment and theatrical sound and light equipment to ensure a customer focused service delivery of services.
Provides department-wide direction in all areas of technical services including the support and maintenance of existing equipment and the development of new technical solutions.
Formulates, leads and evaluates a training program for graduate and undergraduate students in the instruction of the operation, maintenance, and repair of the inventory of theatrical sound and light equipment, video equipment, AV stations, projection and sound equipment.
Develops and maintains an operating budget for the maintenance, repair and replacement of technical equipment.
Creates and implements standardized procedures to ensure that assets are protected, expenses are controlled, and the technical support functions operate efficiently, effectively, and with proper internal controls.
Collaborates with other members of the UEM senior management team to develop and implement the one stop shopping initiative.
Interacts effectively and diplomatically with the University community including staff, management, campus departments, student organizations, and the general public. Develops relationships with people from public areas of the University to maintain a customer friendly environment.
Special projects, continuous improvement initiatives, and other duties as assigned.
Bachelor's degree and/or its equivalent required.
A minimum of 4-6 years of related experience
Supervisory experience with a demonstrated ability to program work flow and coordinate schedules.
Excellent administrative and organizational skills necessary.
Must be computer literate and proficient in Microsoft Word, Excel with familiarity of data management essential.
Ability to exercise good judgment, work under pressure and carry out multiple tasks with minimal supervision necessary
Must be able to work flexible hours, including evening, weekends and holidays, as schedule dictates.
Excellent customer service orientation and interpersonal skills required with an ability to communicate with a diverse constituency.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 504821
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.