The primary function of this position is to provide technology support for the faculty, staff, students, classrooms, and computers for the Advanced Academic Programs (AAP) in the Krieger School of Arts and Sciences (KSAS). This position is located in Washington DC, with occasional travel to other JHU locations, as required. Working hours for this position are structured to cover support for our evening classes. Normal hours are Noon-8 p.m. from Monday to Thursday, and 9 a.m. to 530 p.m. on Fridays.
Specific Duties & Responsibilities:
40% -- Desktop Computer Services and Support
Manage, monitor, administer, and support computer workstations, laptops, printers, scanners, copiers, fax machines, cameras, hardware, and mobile devices for AAP and KSAS.
Provide System Administration by building and deploying computers.
Provide System Administration by managing computers and software applications within the KSAS workstation and application deployment infrastructure.
Maintain user accounts and groups for supported departments. Assign rights and permissions to users and groups to allow access to technology resources.
Independently provide support to colleagues and customers in the area of hardware, software, image deployment, multimedia, email, file, and enterprise computer systems.
Maintain a thorough understanding of the Windows and Mac desktop computing environments.
Utilize excellent troubleshooting processes and use sound judgment when solving problems.
Work collaboratively with the KSAS IT engineers to develop customized solutions for AAP
Work collaboratively with the JHU Enterprise IT help desk to assist with resolving customer issues.
15% -- Server Administration and Maintenance
Perform regular server maintenance by running security updates, and install Windows updates on AAP servers.
Understand the various server roles and perform troubleshooting of server errors.
Develop, test, implement, and deploy new group policies that provide additional security features or functions for the AAP computer environment.
Install printers and printer drivers on the print servers, assign proper security rights for user accounts to access the AAP printers.
Provide administration and maintenance of the AAP Mac computer systems.
Develop and create new software deployment or printer attachment packages for Macs.
15% -- Classroom and Video Conference Rooms
Maintain the Audiovisual (AV) classroom systems including projectors, wall switches, computers, VCRs, document cameras, and other classroom technology.
Test, maintain, and upgrade the AAP videoconference cameras and systems.
Assist with connecting users for videoconference sessions or meetings, train customers how to use the video conference systems, prepare documentation for customers to use the videoconference systems.
Perform research and administration to integrate the AAP videoconference systems with the JHU global address book and other emerging technologies such as Zoom, Skype, and PolyCom CMA desktop.
10% -- Analysis and Design
Evaluate, research, recommend, and implement technology improvements in the network, server, workstation, IT management systems, and multimedia environments.
Design, create, and maintain technical documentation for colleagues and customers
Analyze user needs and develop recommendations for products and services that will meet the technical and functional requirements within the constraints of cost and schedule
Research and evaluate new technologies in efforts to reduce cost, increase performance, improve security, and enhance managing and reporting
Test and debug applications developed in house
Stay abreast on the latest technological tools through formal training and independent research
10% -- Project Collaboration
Provide daily descriptions of work activity and progress using AAP's JIRA Help Desk system
Maintain an inventory of spare equipment, deploy equipment judiciously and recycle old devices on a monthly basis
Assist with campus wide IT assignments including backup desktop support for the KSAS Dean's Office, may oversee assignments as appropriate
Work with Systems Engineers on various IT projects within KSAS and across the institution, may assume team leadership as appropriate
Assist with development and maintenance of equipment inventories and an information technology knowledgebase
10% -- Relationship Management
Maintain professional relationships with colleagues and customers across all Hopkins institutions
Provide training for colleagues and customers on enterprise systems
Frequently communicate with customers to ensure they are updated with the latest status and information available
Demonstrate excellent customer service
Maintain relationships with outside vendors
Minimum Qualifications (mandatory):
Requires two years college coursework, plus 3 years related experience
Additional education may substitute for experience.
Additional experience may substitute for education. One year of postsecondary education equals one year of experience.
Special Knowledge, Skills, and Abilities:
Expert level knowledge of the technical environment in the school, with special emphasis on desktop computing, including Windows and Mac operating systems.
Advanced knowledge of creating computer images and deploying computers in the Windows environment.
Advanced knowledge of the installation of software packages and the automated deployment of various software applications.
Advanced knowledge and experience with computer management tools.
Advanced knowledge of classroom Audio/Visual technologies.
Basic knowledge of PolyCom videoconference systems.
Basic knowledge of desktop video collaboration software, such as Zoom.
Basic knowledge of Windows servers and familiarity with application virtualization technologies.
Strong analytical and troubleshooting skills.
Ability to effectively work on multiple priorities and issues.
Ability to complete tasks on deadline.
Ability to work collaboratively as a team member.
Ability to work independently with minimal supervision.
Ability to document work processes and maintain positive customer relationships.
Classified Title: LAN Administrator II Role/Level/Range: ATO 37.5/03/OH Starting Salary Range: $50,291 - $69,137 annually Employee group: Full Time Schedule: M-T, noon to 8 p.m.; Fri, 9 a.m. to 5:30 p.m. Exempt Status: Non-Exempt Location: 01-DC:District of Columbia Department name: 60007954-AAP Information Technology Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.