Video Conferencing and Classroom Technology Specialist
Primary Purpose: Under the direction of the Assistant Vice President for SF Campus Technology, develop, redesign, design, engineer, maintain, improve, support, project manager, implement and fix audio visual systems, digital signage infrastructure, lecture capture system and apple machines and devices.
Maintain video conference infrastructure and its associated software, including integrated call management systems, digital technologies, educational media, lecture capture, video and audio-conferencing, web conferencing, distance learning technologies and schools room reservation system.
Provide support for video conferencing technologies and audio, video, and classroom multimedia hardware and software, web conferencing and learning technologies including but not limited to clickers, lecture capture and on demand course video, live & post-production.
Coordinate the efforts of IT members and third party contractor and consultants to manage the schools video conferencing, classroom technology infrastructure and digital signage end point technology, maintenance and support
Create and maintain computer-based teaching aids as needed. Develop technical documentation on IT-video Conference related tools and processes, conferences practices, protocols concepts, practices, and procedures including security.
Troubleshoot issues and provide support in installation, implementation, and maintenance of video conference systems, and voice/data equipment.
Collaborate with Instructional Design Support Specialist in supporting and implementing educational technology.
Maintain knowledge of industry standards and innovation of systems and software. Research and evaluate new software, hardware and technology for incorporation into the schools video conferencing and classroom technology infrastructure. Interact with other departments and administration on computer-based educational policies and projects.
Project manage AV projects, design and integration working with vendors to advise the school of all design shortcomings and pitfalls.
Project manage AV programming and user interface design for Sim Lab Develop a UI wireframe based on user requirements and classroom standard operating procedures. Work with the AV vendor programmers to maintain standards across all rooms, debugging programming and ensuring a working system is delivered.
Develop, execute and maintain apple machine and SCCM device management framework for the San Francisco Dental Campus. Develop standard operating procedures for new machines and devices, configuration profiles and self-service application distribution. Manage apple VPP and DEP accounts for the school.
Implement, maintain and support the SF campus lecture capture system. Improve the lecture capture system integration where possible augmenting application program interfaces and audio visual systems hard ware and programming.
Improve whether through design, engineering or project management the audio visual systems, lecture capture systems, digital signage systems and apple machine and device management framework at the SF dental campus.
Perform all other duties as assigned by the Assistant Vice President for SF Campus Technology.
Minimum Qualifications: Knowledge of:
Video conference systems, call management systems, video hosting services.
Installation, implementation, and maintenance of audio visual systems, digital signage infrastructure, lecture capture systems, apple management frameworks, video conference systems, and voice/data equipment.
How to Integrate and Maintain Crestron Systems
MS Office Applications, advance functions in PowerPoint.
Audio and video production; graphic design principles.
Personal computers, preferable Mac, PC.
Operating systems; OS and Microsoft
Bachelors degree in related field or combination of education and experience.
CTI-P101 Foundations of Crestron Programming preferred.
DM Certified designer preferred.
Crestron Certified Audio Technician preferred.
Minimum of two (2) years experience in technical administration of video conferencing systems.
Minimum of one (1) year experience with production and design on Intel processor based PCs.
Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.
Experience working in a higher education environment preferred.
Preferred Qualifications: Ability to:
Communicate effectively with faculty, staff, and students while providing exceptional customer service.
Ability to research, prepare, and present cost estimates, budget reports, capacity forecasting, and systems upgrade recommendations.
Provide effective training on innovations in technology.
Manage time, organize duties/assignments, and set priorities to meet multiple deadlines.
Work effectively and accurately with multiple interruptions.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
Work performed primarily in a general office and classroom/conference room environment.
Exposure to cooler temperatures and noise within a server room environment can be anticipated.
Position requires sitting, standing and walking a majority of working hours with occasional bending, stooping, squatting, reaching and grasping. Frequent use of computer keyboard and telephone.
Occasional lifting of equipment up to 40 lbs.
Hiring Range: Commensurate with experience
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
Drawing on its rich legacy as the oldest chartered university in California, Pacific is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. Our student body thrives in Pacific's small classes and dynamic cultural environment, while our distinguished alumni are transforming their communities every day.
University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented.