Rider University invites applications for the position of Technical Support Coordinator. This position is the main contact for technology support on Rider University’s Princeton campus – Westminster Choir College. Successful candidate’s main priority is providing media support for faculty, students, and staff by supporting campus wide media needs which includes: supporting all audio visual technology in classrooms and meeting spaces with installed or supplemented technology; providing high level audio and video recording, editing and video conferencing support; encoding media for use with University’s learning management system; organizing requests for service as well as operate technology for promoting University initiatives (Open House, Convocation, Commencement and Town Hall meetings as examples). Candidate’s second priority is providing technical support for students, faculty and all levels of staff for PC/Mac hardware, software, printers and light network issues which includes: supporting student and teaching labs and studios; monitoring Help Desk ticketing system database for any incoming requests; communicating with the Office of Information Technology team members as needed; hiring, training, scheduling and supervising student workers; supporting all print locations on campus with assistance from the student worker team; interacting with external vendors as needed; and supporting technology in all labs and teaching spaces.
Successful candidate must possess an Associate or Bachelor’s degree in a technology field or comparable experience and coursework, along with a minimum of 5 years’ experience in media/AV technologies, preferably in higher education. Additional experience/skills include: experience with Audio/Video Production, both live and recording backgrounds, as well as Production Equipment, Video Conferencing, Cable TV Systems, Audio Technologies; skill in the operation and setup of computers, Mac and PC, as standard tools including a sound understanding of software, peripherals, printing and networking; proficiency in the use of basic hand and power hand tools required to perform installations and repairs; and demonstrated organizational skills, experienced record keeping and attention to detail.
About Rider University:
The Rider University community is composed of faculty, staff and students from a wide range of cultural backgrounds. Candidates with a demonstrated commitment supportive of the multicultural needs of Rider University and the surrounding community are highly desired.
Rider University has once again been included as one of the nation's best universities by US News & World Report 2019 and remained in the top tier in the Regional Universities – North category at number 35. Additionally, The Princeton Review named Rider among its
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About Rider University
"As a learner-centered University dedicated to the education of the whole student, Rider provides students the intellectual resources and breadth of student life opportunities of a comprehensive university with the personal attention and close student-faculty interactions of a liberal arts college.Through a commitment to high quality teaching, scholarship and experiential opportunities, faculty on both campuses provide undergraduate and graduate students rigorous and relevant programs of study to expand their intellectual, cultural and personal horizons and develop their leadership skills. Our highly regarded programs in the arts, social sciences, sciences, music, business and education challenge students to become active learners who can acquire, interpret, communicate and apply knowledge within and across disciplines to foster the integrative thinking required in a complex and rapidly changing world."