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Assistant CIO, Support Services
Stanford University
Assistant CIO, Support Services
Stanford University
Details
Salary:
Open
Category:
Information Technology
 Assistant CIO, Support Services Stanford University Assistant CIO, Support Services (IT Technical Manager 3) Job Family: Information Technology Services Job Series: IT Technical Manager Job Code: 4807 Grade: M Exemption: Exempt Effective/Revision Date: 07/02/2016 Note: Not all unique aspects of the job are covered by this job description ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES: Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus. Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. R&DE has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 13,000 students and dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 300,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE is comprised in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, Marketing and Communications, and Maintenance Operations and Capital Projects. R&DE Information Technology consists of 26 full and part-time staff. The division is organized into six teams: CIO Office, Portfolio and Project Management Office, Software Development, Support Services, Information Security, and Systems & Operations Administration. R&DE IT supports over 65 major applications and integrations, 2,200 technology assets, and 900+ users. In addition to providing excellence, R&DE IT is dedicated to the mission and core values of Residential & Dining Enterprises. Reporting to the Chief Information Officer, this position is responsible for the strategic direction and management of the Support Services team. The Support Service leader manages a team of nine support professionals that provide ongoing support for operations, and to troubleshoot and resolve IT issues. This position must provide advanced and diversified management in a confidential nature while supporting the goals and objectives of R&DE. The incumbent must provide managerial guidance to team members, provide specialized knowledge and expertise in support of a large variety of end-point devices. S/he must anticipate needs and proactively solve problems and independently handle issues. S/he works closely with all teams including the Portfolio and Project Management Office team in effectively evaluating the on-going support and training needs for the R&DE technical portfolio. The incumbent is also considered to be a working manager who assists their team in carrying out everyday tasks associated with end user support, communications and training in support of R&DE. The Support Services team is comprised of three core support areas: Desktop and Application support; Point of Sale (PoS) and Internet of Things (IoT) support; and Audio/Visual (A/V) and Digital Signage support. Each team is focused on the providing the following support: R&DE's Desktop and Application team is responsible for the incident and request fulfillment related to desktops, laptops, mobile devices, printers, software, software licensing management, and front-line support for the application portfolio including but not limited to Star Rez, Eatec, Reserve, Tririga, Emma, etc. R&DE's Point of Sale (PoS) and Internet of Things (IoT) team provides support with the incident and request fulfillment related to break fix with Revel iPads, receipt printers, customer PoS displays, Kronos time clocks, Smart Temp thermometers, Lean Path, Ingenico card readers, and emerging technologies like robotics. The A/V and digital signage team supports R&DE's 3 conference centers, 30 conference rooms, and 3 athletic concession venues with on-site delivery, set up, operation, maintenance and troubleshooting of equipment related to A/V. R&DE's conference centers are equipped with state-of-the-art audio/visual equipment including high definition laser projection, sound boards, wireless microphones and capturing capabilities for various types of high profile events ranging from boardroom meetings to banquets and receptions. Students (Customers) First is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, Excellence is defined by aligning our strategic goals and performance with our vision. JOB PURPOSE: Execute substantial technical and managerial efforts within a large department or with university-wide focus. Exercise major programmatic impact on and/or manage very large research functions. CORE DUTIES*:
* - Other duties may also be assigned MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and eight years of increasingly technical work experience, or a combination of education and relevant experience. Higher Education experience a plus. Knowledge, Skills and Abilities:
Certifications and Licenses:
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORKING CONDITIONS:
'Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.' Additional Information Job: Location: Residential & Dining Enterprises, Stanford, California, United States Schedule: Classification Level: To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-fa35ef9f76e9c64fabdaf2d7712d733e
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Internal Number: 1681985
About Stanford University
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.
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