Desktop Computer Support and Audio Visual Technician
Primary Purpose: Reports to the Assistant Vice President for SF Campus Technology Services; provides quality customer service in the area of audio visual, desktop computer, application, network and printer support to the University Center and the Dental School administrators, faculty, staff, and students.
Essential Functions: 1. Perform day-to-day audio visual (AV) support, including scheduling, end-user coordination training, and troubleshooting audio visual, lecture capture, digital signage and video conference systems.
2. Provides on the phone, on-line and in-person technical support and guidance to faculty, staff and students with Windows and Mac OS X hardware, applications, mobile devices, printing and network issues. Sets-up, configures, trouble shoots and upgrades desktops and peripherals.
3. Troubleshoot issues to include but not limited to software, applications, desktops, laptops, mobile devices, AV systems, lecture capture systems, digital signage systems, video conference systems, networks and printers.
4. Perform major systems upgrades, failed equipment replacement, new OS installs, image computers and computer management as needed.
5. Uses help desk request system and provides help desk services as part of a support team. Redirect problems to appropriate resource.
6. Administer and maintain Digital Signage TVs and software (Add Power, ConnectedSign).
7. Remain up to date on new technologies, tools and applications related to this position.
8. Perform all other duties as assigned by the Assistant Vice President for SF Campus Technology Services.
Minimum Qualifications: Knowledge of: 1. Audio visual systems, video conferencing, lecture capture and digital signage (Crestron AV controls, Cisco TMS, Sonic Foundry Mediasite, SVSi, Just Add Power) 2. Computer management systems, personal computers, operating systems and related applications. (Windows 7/8, Mac OS X, Windows mobile/iOS/Android, Microsoft Office, iWork, JAMF Casper, Microsoft SCCM)
Experience 1. Minimum of two years desktop/network support within Windows and Mac environments. 2. Minimum of two years of experience in audio visual support role.
Education: Bachelors degree in related field or combination of education and experience.
Preferred Qualifications: Ability to: 1. Provide effective training on innovations in technology. 2. Manage time, organize duties/assignments, and set priorities to meet multiple deadlines. 3. Work effectively and accurately with multiple interruptions. 4. Take initiative in the organization and maintenance of departmental responsibilities, projects, and procedures. 5. Work productively under pressure with minimal supervision. 6. Maintain high level of confidentiality of information. 7. Demonstrate excellent attention to detail, problem solving, judgment, customer service and follow-through skills. 8. Project a professional image, demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators, faculty, staff, residents and students.
Experience: Working in a higher education institution.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Work performed primarily in a general office and classroom/conference room environment. 2. Exposure to cooler temperatures and noise within a server room environment can be anticipated. 3. Position requires sitting, standing and walking a majority of working hours with occasional bending, stooping, squatting, reaching and grasping. 4. Frequent use of computer keyboard and telephone. 5. Ability to lift up to 40 lbs.
Hiring Range: Commensurate with experience
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
Drawing on its rich legacy as the oldest chartered university in California, Pacific is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. Our student body thrives in Pacific's small classes and dynamic cultural environment, while our distinguished alumni are transforming their communities every day.
University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented.