Job ID: 2019-10864 Type: Full-Time # of Openings: 1 Category: Campus and Auxiliary Services
Campus Venue Services, a division of University Services, provides a broad range of event, performance, venue, access support, and services for the Princeton University community. The Venue Services unit oversees the facility operations of the Frist Campus Center, 701 Carnegie Center, East Pyne/Chancellor Green, Julis Romo Rabinowitz Building & Louis A. Simpson International Building (JRR / LAS), and the Lewis Arts complex.
The Venue Associate provides a broad range of venue management support for the Lewis Arts complex, serving as one of two nighttime and weekend facility leads. Working in support of the Venue Manager, the Associate helps coordinate a cross-departmental team to provide house management, production, and facility support. Working collaboratively with Lewis Center for the Arts, Department of Music, and other units within Campus Venue Services (CVS), the Venue Associate provides operational support of rehearsals, events, and performances. The Venue Associate has a high profile in the facility and manages the information desk.
The Venue Associate manages a team of 20-25 student workers who provide event and venue support, including guest services, house management, production, and event management and setups. The Venue Associate hires, trains, schedules, and creates work assignments for the student workers.
The Venue Associate oversees the front of house support for events and performances and serves as the house manager. The Associate supervises a team of students, casual workers, and volunteers, who serve as ushers and ticketing staff. The Associate is responsible for the guest experience, including seating, accessibility needs, ticketing services, and emergency support. As House Manager, the Associate works closely with the production team and event presenters on event timing and seating plans.
The Venue Associate provides production support, including lights, sound, video, and staging, for the majority of events and performances in public spaces and supplemental support, when requested by the Lewis Arts complex and Department of Music, in theaters throughout the complex.
The Associate helps coordinate the service team, including Building Services, Grounds and Building Maintenance, Site Protection, Office of Information Technology, Campus Dining, Print and Mail Services, and Transportation and Parking Services, in providing support services, including building access, event logistics and setup, media and technical assistance, facility maintenance, deliveries, and guest services.
The Associate works primarily nights and weekends. Normally, the position maintains a set schedule during the academic year, primarily second shift of 2pm-10pm or 3pm-11pm, spread between weekdays and weekends, with modest fluctuation to provide coverage during special events.
With an emphasis on service excellence, the Venue Associate will provide broad support for the facility and users of the spaces. The Associate will maintain excellent communications with the Venue Manager, service team, supported departments, and guests. With high visibility and a proactive approach, the Venue Associate is readily available to address the needs of the users of the complex.
A full job description will be furnished prior to interview.
- Oversight of daily operations of the space during nights and weekends (primarily second shift 2pm-10pm or 3pm-11pm), including guest experience, department needs, and event support and supervision of student workers, casual professional staff, and volunteers providing support:
Maintain a Campus Venue Services presence as the Venue Associate at the information desk located in the Lewis Arts complex forum.
Run nightly operations including posting room assignments for next day events.
Maintain and update signage for events and building directory.
Schedule Forum or other events in ArtsVision and the University scheduling system.
On-site trouble shooting of AV needs for building users.
Assign building access for Salto and CACS.
Work with the Department of Music on the daily, Monday through Friday, setup of the Lee Music Room for Orchestra, Jazz ensembles, Sinfonia, and other music setups for rehearsals, concerts, and master classes.
- Supervision and scheduling of student workers:
Hire and manage schedule of student workers to maintain a CVS presence in the building and to support events.
Train and support students on front of information desk duties, front of house support, equipment, operations, and event setups.
Host ongoing meetings with student workers to convey all necessary information concerning their work.
- House management for events in the arts complex, including supervision of house and ticketing staff:
Working in collaboration with the production teams, the Associate oversees on the front of house procedures for the performances in the complex, including the Wallace Theater, Hearst Theater, and Drapkin Studio.
Serve as the primary house manager for all events.
Set up the ticketing system scanners and laptops for all shows that are ticketed.
Work with the ticketing staff on any ticketing problems that arise before performances.
Work with the production staff on the procedures for late seating, opening the house, run times of the show, and any other audience requirements.
- Production support and supervision, including management of events in common spaces and supplemental production support for the Department of Music and Lewis Arts complex:
Build event diagrams for events.
Build event checklists for specific events.
Submit work orders or equipment orders in conjunction with scheduled events.
Coordinate event setup with Building Services.
Set up and operate rehearsal and event equipment, including podium, speakers, signage, chairs, stands, easels.
Accept receipt deliveries, catering, food, and equipment.
Final inspection of site day of event.
- Coordination of the Service Team:
Assist campus partners who perform services that support the facility, including Building Services, Grounds and Building Maintenance, Site Protection, OIT, Campus Dining, Print and Mail Services, and Transportation and Parking Services, in the support of building access, event logistics and setup, media and technical assistance, facility maintenance, deliveries, and guest services.
- Other duties as assigned including but not limited to Opening Exercises Support, Reunions Support, and Commencement Support.
The principal duties and responsibilities of the Venue Associate include the ability to be flexible and adaptive to changing needs, ability to work autonomously and with initiative, and adept at problem solving. The Associate must interact effectively with individuals at all levels within and outside the University, and possess the judgment and discretion needed to handle confidential information.
High School diploma and three years of experience in relevant work.
Demonstrated experience in providing excellent customer service.
Ability to work collaboratively in a diverse environment.
Ability to lift 50 pounds.
Ability to work second shift hours – typically 2pm-10pm or 3pm-11pm.
Ability to work weekdays and weekends.
Ability to work with a flexible schedule, including the ability to work early mornings, late nights, weekends, holidays, and long hours.
Proficient computer skills.
Associate’s Degree and/or equivalent work experience.
Experience with performing arts house management and/or ticketing.
Experience with performing arts production support, including audio, video, staging, and lighting.
Experience and working knowledge of academic settings.
Demonstrated experience managing student staff.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Internal Number: 114664748
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