Primary Purpose: Responsible for technical leadership and support to the Stockton campus community including design, setup, configuration, troubleshooting, upgrading and training of learning and collaborative technologies. Provides supervision of student support team. Generates documentation on how to utilize the systems, provides written technical resolutions in a central knowledge base and assists in the development of technical standards for learning technologies. In addition to support of daily operations, this position includes vendor and customer interaction in the evaluation, technical design and implementation of projects that advance the state of computing technology at the university.
Essential Functions: 1. In partnership with Pacific Technology groups: explores, identifies, evaluates, enables, extends, and promotes existing and emerging digital media, instructional technologies and their application.
2. Installs, configures and maintains new or existing technology systems and services for a diverse customer base within the Stockton campus community.
3. Serves as a senior level technical support to the distributed and central technical service providers.
4. Provides technical analysis for projects in the integration of digital media technologies.
5. In partnership with Pacific Technology groups: advises, consults, and provides service in the design, creation, and delivery of technology systems.
Identifies, analyzes, and resolves complex issues dealing with a broad range of technology systems.
6. Provides high level of customer service and satisfaction to the university community when resolving technical issues.
7. Effectively communicates project expectations to team members and stakeholders in a clear and timely fashion.
8. Logs support requests and issues reported into a central database and maintain their updates.
9. Provides technical support for classroom systems, including lecture capture and video conferencing.
10. Coordinate technology repairs, maintenance, or upgrades to the computing environment with vendors and internal partners.
11. Assumes Stockton Campus Helpdesk Manager responsibilities (or those responsibilities as directed) during the Helpdesk Managers absence.
High school diploma and 60 credit hours of continuing education required.
Five (5) years of overall hands on System Administrator experience in a WIN environment.
Three (3) years of overall hands on support of Mac systems.
Three (3) years of WIN computer imaging technologies.
Three (3) years of Mobile technology support.
Associates or Bachelors degree in related technology field preferred.
Certifications preferred (ex: MCTS, MCSA, MCSE).
Ability to provide hands-on support and troubleshoot technology systems (i.e. WIN, Mac, A/V, Mobile Technologies).
Must be able to comfortably discuss computing topics with personnel with varying levels of technical knowledge from students through senior management.
Ability to lead small groups and manages student workers.
Must be able to provide solutions to integrate various disparate systems into a single-service offering using existing knowledge and research.
Solid written communication skills with ability to write technical documentation or manuals.
Adept at reading and interpreting technical documentation, wiring diagrams, floor plans, and procedure manuals.
Strong interpersonal and communication skills and analytical and problem-solving abilities.
Experience as a primary point of contact for providing hands on support for C level executives in a higher education environment.
Proven track record for meeting and/or exceeding performance expectations.
Ability to work with flexible scheduling.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds. Ability to regularly lift and carry 25 to 40 pounds. Bending, stretching, reaching required. Sitting for long periods of time. Must have vision that is correctable to normal limits, normal color vision and hearing that is correctable to normal limits
Work Environment/Work Week/Travel: Work is primarily performed in a standard office environment with use of computer and phone. This is a full-time position, 40 hours a week. Willingness to work evening and weekend hours and overtime, sometimes on short notice. Occasional travel is required. Work performed during standard business hours of 8am-5pm, requires additional hours both evening and weekends to accommodate business needs. Schedule may be modified to meet deadlines.
Valid drivers license required. Incumbent must also be able to meet the Universitys fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range: Commensurate with experience, non-exempt
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
Drawing on its rich legacy as the oldest chartered university in California, Pacific is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. Our student body thrives in Pacific's small classes and dynamic cultural environment, while our distinguished alumni are transforming their communities every day.
University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented.