GW Libraries & Academic Innovation (GWLAI) enriches the academic experience of scholars and students and spurs innovation at GW. Our resources and services advance research and teaching through access to the latest scholarship as well as rich archival sources; tailored support for researchers at all levels; guidance for faculty who want to explore new methods and technologies in the classroom; and robust support for online education. GWLAI fosters deeper collaboration between multiple units to forward the strategic goal of generating, making accessible, and preserving new knowledge.
Success in a digitally-connected world requires the ability to leverage technology to create new knowledge to solve complex problems and think critically about information to communicate complex ideas. GWLAI is committed to bringing these digital fluency skills to GW students and faculty, regardless of major or field of study. Housed in the Academic Commons, this initiative will bring together a team to provide technical support, student-focused instruction, and faculty outreach in the areas of digital media, animation, illustration, graphic design, game design, photography, television and film, and mass communication.
This position typically works closely with clients to assess and implement technology in teaching. The core responsibilities of this role are to provide learning technology support and assist faculty in developing technology skills, to assist faculty in integrating learning technologies into their pedagogy and creating course learning objects, and to provide technical, creative, and visual design support in integrating emerging technologies for face-to-face, blended, and online modalities. This position will interface with clients, responding to their needs and collaborating with other information technology staff in order to identify, develop and implement appropriate technology solutions for teaching and learning. This role may research projects, scholarly activities and publications, will design and build online learning modules, will produce and edit videos, and will also assist in creating and using other media.
Reporting to the Academic Technologies department, the Instructional Technologist, Multimedia Lab will provide ongoing technical support to faculty, staff and students using the Adobe Creative Cloud and other multimedia software, hardware, the lab audiovisual equipment, large format printing, and 3D printing. This position is responsible for supporting students, faculty, and staff in the tools required for digital fluency. The position supervises student employees and trains them to provide assistance to patrons working with multimedia software and other digital tools and technologies.
The Instructional Technologist, Multimedia Lab will:
Develop effective workshops and instructional content for University faculty, staff, and students on the tools of digital content creation, which may include Adobe Photoshop, Adobe Illustrator, Adobe inDesign, Adobe AfterEffects, Apple Final Cut Pro, Maxon Cinema 4D, Unreal, Unity, video production and audio production.
Provide in-class instruction for faculty wishing to integrate digital media creation into their courses. Train and consult with University faculty, staff, and students on the appropriate use of multimedia and other academic software and hardware for academic projects through phone, email, one-on-one training, or workshop instruction.
Support University faculty, staff, and students on the use of audiovisual and computing equipment to complete academic assignments (such as lab computers, laptops, video cameras, audio recorders, 3D printers, virtual computing labs, etc) through phone, email, one-on-one training. Manage equipment reservation requests and circulation of audiovisual equipment. Provide basic and intermediate maintenance and troubleshooting on multimedia/audiovisual equipment. Research and recommend new equipment based on faculty and student feedback and industry trends.
Provide daily direction and ongoing training for student employees involved with supporting digital fluency.
Establish positive relationships with organizations at GW to promote the development and sustainability of the multimedia lab. Maintain a thorough understanding of the services provided by GWLAI in order to provide excellent referrals to other services.
Collect and analyze data for digital fluency initiative service and programs. Prepare recommendations for GWLAI leadership.
Install, configure, and upgrade academic software as needed. Troubleshoot multiple IT platforms (mobile and non-mobile) and operating systems. Provide back-up audiovisual equipment support to meet GWLAI organizational needs. Respond to technology support calls and provide customer training on the use of audiovisual technology in spaces throughout GW Libraries. Report feedback gathered from customer interaction during support calls and training to the Academic Technologies Solutions Center.
Research emerging technologies and academic software applications, and provides recommendations to the Academic Technologies AV & IT design teams on technology upgrades in GWLAI’s learning spaces and labs. Collaborate with GWLAI’s Teaching and Learning team to support instructors in the successful integration of technology into the curriculum. Keep up-to-date on academic software releases and multimedia industry trends. Work closely with GW local support teams and faculty to ensure GW Libraries is providing students with access to required academic software.
Assist GWLAI departments with multimedia projects.
This position is based at GW Foggy Bottom campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Working knowledge of and demonstrated proficiency instructing students in using one or more technologies for the following skills: – graphic design – animation – 3D modeling – game design – video editing/post-production – audio editing/post-production – Video camera operation and lighting, audio recording, digital photography, and/or media management – virtual or augmented reality – social media graphic or content creation – website design and creation – mobile application design
Holds an Adobe Certified Expert (ACE) or Apple Certified Professional (ACP) certification
Knowledge of video production methods, editing and technologies used in the profession
Demonstrated knowledge of how digital media and 3D technologies can be successfully integrated into the curriculum, and an intrinsic desire to learn new and emerging technologies that apply to education.
High comfort-level working in a diverse environment, experience working with university-level students, and an understanding of their digital experiences, requirements and needs.
Experience in higher education lab and academic software management. Ability to operate various information technology platforms such as: Windows/Mac, mobile, cloud storage, and networking.
Intermediate audiovisual technology troubleshooting skills, including experience performing preventative maintenance and minor repairs.
Excellent communication skills and demonstrated ability to translate complex technical concepts for people unfamiliar with those concepts while avoiding jargon.
Experience using the following: – Professional large and small format printing, 3D modeling and printing – Familiarity with applications and tools directly supporting 3D and virtual technologies. – Knowledge of sound design technologies for film. – Common packages for statistical analysis and visualization such as R, Matlab, and Tableau.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.