Reporting to the Assistant Director of Instructional Technology at the Columbia School of Social Work's Office of Computing and Instructional Technology and working closely with the entire Office of Computing and Instructional Technology team, the Instructional Technology Specialist (ITS) is responsible for providing AV and multimedia support for classes and activities for the Columbia School of Social Work.
Responding to in-person, email, and telephone requests for assistance and/or support for basic AV technology services to video recording to more complex services (e.g., live streaming events); [20%]
Assisting with the management and maintenance of AV, and related equipment including devices used in audio/video technology, video conferencing systems, live web-cast systems and other technologies used by the School's AV department; [20%]
Documenting trouble-shooting issues and solutions; keeping detailed notes; asking the supervisor for assistance whenever necessary and in a timely manner. Participating in the maintenance of a knowledge base solution for supported products and applications used in the School ; [10%]
Writing documentation and FAQs to assist faculty and staff with their audio, visual, and video-conferencing and communication needs; [10%]
Staying abreast of emerging instructional technologies and evolving AV related standards; [10%]
Assisting in the development and teaching of workshops on commonly used AV applications and equipment that are used in the classroom and conference rooms; [10%]
Taking iniative and identifying instructional technology support and solutions that may add value and address unmet needs; [5%]
Participating in program event and planning meetings; [5%]
Performing other duties as assigned. [10%]
1-2 years relevant experience; with experience troubleshooting media services technology required.
Must be detail oriented, calm under pressure, and have the ability to think creatively while working both independently as well as part of a team.
Must be able to meet deadlines and juggle responsibilities, working collaboratively with the School's Director of Facilities and Columbia Facilities, Student Services, Office of Academic Affairs, etc.
Must possess good written, oral and interpersonal communication skills with a strong dedication to customer service.
Must demonstrate consistent commitment to supporting teamwork within the group.
Proven ability to organize/coordinate workload independently among constant deadlines and shifting priorities.
Proven proactive problem-solving skills and ability to work under stress and time pressure, required.
Works within the guidelines provided in all policies and procedures.
Must to work 2 to 4 weekend days per month and be available occasional nights as needed for event coverage.
Industry recognized technical certifications a plus.
Thorough knowledge of the use and design of AV hardware and software.
Demonstrate leadership and project work experience.
Advanced level of knowledge in troubleshooting a broad range of audiovisual issues.
Experience with editing software such as FinalCut Pro, ProTools or Adobe Premier a plus.
This job may require loads of up to 40 pounds be lifted/moved.
Type other requirements and/or special indicators if CUIMC
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 503355
About Columbia University
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