AV Sr. Departmental TEF Technician, Computing Services-2013638
The Computing Services central IT department provides services that have strategic impact on university goals. We make service decisions based on interaction and valuable guidance from colleagues engaged in the education, research and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us if you want to be part of a team committed to excellence, innovation, diversity and individual growth.
We are seeking to hire an AV Technician who will be responsible for providing superior operational support to the University with a focus on Teaching & Learning services. This position will consist of the following:
Technologies for Learning Environments
Testing, maintaining, inspecting, and troubleshooting the technical AV equipment associated with technology enhanced facilities on campus with a focus on department-controlled facilities.
Provide expertise and recommendations to the Technology Enhanced Facilities services for not only registrar spaces; but also partners around campus.
Coordinate and fulfill orders for AV services.
Maintain a catalog of equipment each department/organization owns
Troubleshoot complex printing issues
Mentor lower level technologists in support of the University mission.
Help develop and improve on processes for TEF services
Support Assistant Manager hiring, training, and mentoring.
Your primary responsibilities will include:
Performs testing of all sources and functions for AV presentation and videoconferencing systems for all SLA contracted spaces. Performs preventative maintenance equipment cleaning, basic first-level troubleshooting and problem resolution, and creates inspection tickets.
Creates and escalate tickets for unresolved issues found in inspections. Respond to trouble calls and assist with second level troubleshooting and problem resolution.
Works on the knowledge base for developments articles for trouble call procedures, and Computing Services AV design standards, and troubleshooting procedures
Keeps records regarding inventory of equipment. Locates and retrieves missing equipment and/or notified manager of missing equipment. Maintains catalog of equipment the organization owns
Performs other related duties as assigned.
Associate's Degree, or equivalent mix of education and experience. Bachelor's in a computing-related fieldpreferred
Thorough understanding of signal paths and signal manipulation
Familiarity with videoconferencing camera setup and codec settings
Ability to identify problems by identifying individual components that could be failing
Knows what pieces of equipment are necessary for a given criteria and is able to set them up if necessary, and familiar with troubleshooting and setting up microphones, audio tweaking, and other infrastructure for Media Services filming
Troubleshoot and fix any issues such as interference, poor volume, etc.
Strong customer service, problem solving and technical/troubleshooting skills. Strong oral & written communication skills.
Minimum Education Level: Associate's Degree or equivalent
Internal Number: 2013638
About Carnegie Mellon University
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.