Job ID: 2019-10571 Type: Full-Time # of Openings: 1 Category: Campus and Auxiliary Services
Campus Venue Services, a division of University Services, provides a broad range of event, performance, and venue support services for the Princeton University community. The Venue Services unit provides facility and event management for mixed-use spaces, including Frist Campus Center, Julis Romo Rabinowitz and Louis A. Simpson International Building, the Lewis Arts complex, East Pyne, 701 Carnegie, and Overlook; supporting tenants, event presenters, users, and guests.
The Venue Associate provides a broad range of venue management services in the East Pyne facility. Working in support of the Frist Venue Manager and in collaboration with a cross-departmental service team, the Venue Associate serves as the operational lead for event and facility support for the East Pyne facility. The Venue Associate provides advance logistical services and day-of event support for events in managed spaces. The Venue Associate maintains a high profile in the venue, managing daily operations, coordinating facility needs, communicating with tenants, and overseeing the user experience.
The Venue Associate oversees the daily operations and maintains a high profile in the venue. In collaboration with Instructional Support Services, the Associate provides basic A/V troubleshooting for events and classes. The Venue Associate aids visitors and ensures that they are not disruptive to the academic and administrative functions in the facility. The Venue Associate maintains a safe venue environment and helps facilitate and communicate emergency procedures.
The Venue Associate supports events in the East Pyne public spaces, including the Chancellor Green Rotunda, three classrooms, and the Upper and Lower Hyphens. The Associate meets with presenters in advance to develop event logistical plans. The Associate coordinates event needs, including building access, space and seating setups, technical needs, deliveries, and guest services, with teams from Facilities, OIT, Public Safety, and University Services. The Associate manages deliveries and coordinates space setup schedules. On the day of the event, the Associate ensures that the setup and services meet the needs of the event presenters and troubleshoots any issues. The Associate is responsible for setting up basic audio systems, including lecterns and small A/V systems. When additional technical support is needed, the Associate coordinates support with other units, including Instructional Support Services.
The Venue Associate manages a team of approximately 10 student workers who maintains a presence in the operations office, provides guest and visitor services, receives and directs deliveries, and provides basic technical support. The Associate reinforces the student training that all Campus Venue Services (CVS) student workers receive by mentoring and providing feedback to students who work in East Pyne. The Venue Associate holds regular meetings with the student staff.
Working in concert with a cross-departmental service team, the Venue Associate fosters excellent relationships with the academic departments housed in the facility, ensuring the needs of the supported groups, users, and guests are met. The Associate works closely with the departmental managers, communicating event schedules and facility notifications and updates. With high visibility and a proactive approach, the Venue Associate is readily available to address the needs of users of the facility. The Associate is often managing multiple demands, within a time sensitive and active event environment.
The Venue Associate must provide a high level of diplomacy, discretion, and professionalism in the interaction, communication, and support of multiple presenters, stakeholders, campus partners, and cross-departmental service providers.
A full job description will be furnished prior to interview.
- Oversight of daily operations of the facility
Manages daily operations
Maintains a presence in the operations office and supported spaces
Coordinates with the Frist Venue Manager and the cross-departmental service team on supporting building needs
Provides on-site troubleshooting of A/V
Provides visitor and guest services
- Event support
Assists with logistical planning of events, including event development with event presenters and managers, scheduling assistance, room configuration diagrams, and coordination of services
Submits work orders or equipment orders in conjunction with scheduled events
Sets up and operates CVS equipment, podium, speakers, signage, chairs, tables, easels
Receives event deliveries, including catering, food, equipment
Final inspection of site on day of event
Provides on-site support during most events and/or is available for assistance
- Supervision of student workers
Provides daily supervision of student workers
Schedules appropriate student coverage to maintain presence in the building
Manages daily task list
Trains students on building specific equipment and operations
Monitors student schedules for time collection
Hosts quarterly meetings with student workers to convey all necessary information concerning their work
- Communications to departments and service team
Holds monthly venue meetings with department managers
Develops and maintains working relationships with building tenants, campus partners, and cross-departmental service teams
Sends out weekly event reports to tenants
Advises tenants of special events, important maintenance updates or occurrences that have a larger effect on the building
- Other duties as assigned including, but not limited to, Opening Exercises, Reunions, and Commencement support.
The principal duties and responsibilities of the Venue Associate include the ability to be flexible and adaptive to changing needs, ability to work autonomously and with initiative, and be adept at problem solving. The Associate must interact effectively with individuals at all levels within and outside the University, and possess the judgment and discretion needed to handle confidential information.
High School diploma and three years of experience in relevant work
Demonstrated experience in providing excellent customer service
Ability to work collaboratively in a diverse environment
Ability to lift 50 pounds
Ability to work second shift hours – typically 3pm-11pm or 4pm-midnight
Ability to work weekdays and weekends
Ability to work with a flexible schedule, including the ability to work early mornings, late nights, weekends, holidays, and long hours
Ability to manage staff
Management experience; preferably ability to manage student workers
Associate’s Degree and/or equivalent work experience
Experience and working knowledge of academic settings
Event management experience
Ability to setup, operate, and troubleshoot audio/video equipment
Ability to work diplomatically with multiple stakeholders, supervisors and campus partners
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Internal Number: 112751845
About Princeton University
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.