Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement.
IT@Cornell provides technology services to support and enable the academic and research activities of the university, and develops innovative and sustainable solutions that differentiate the university from our peers.
Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are able to offer services--whether needed at your desktop or to solve a major business, academic or research objective--to everyone at Cornell.
What are Cornell's rewards and benefits?
We hope you appreciate great benefits. Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
Our benefits program includes comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, and generous retirement contributions.
Our leave provisions include three weeks of vacation and 12 holidays: e.g., an end-of-year winter break, from December 25 through January 1.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.
The Desktop Support Technician provides advanced technical consulting and support services to staff in select university administrative offices. Support is also provided at several other locations, on and off-campus, either remotely or in-person. This position provides advanced IT Desktop support, consulting, incident management, and service request fulfillment. As a member of the Desktop Support team, the Desktop Support Technician will be required to work in conjunction with not only the immediate team, but collaborate with other technical groups within Cornell Information Technologies (CIT) and across campus.
Services supported include a broad range of desktop and enterprise applications, network and desktop infrastructure, and mobile devices. Support is provided to end users via phone, chat, email, and/or in person. Solid customer service skills, advanced analytical/diagnostic abilities and excellent communication skills, both written and verbal, are essential to success in this position.
This position will be required to occasionally work outside standard university core work hours.
What experience will you need?
We are looking for a bachelor's degree in information technology or a related field, and 1 year of experience or specialized training providing proficient desktop support in both Windows and Mac operating systems and their administration as well as iOS and Android support.
Working knowledge of active directory.
Strong customer service, interpersonal, relationship building skills. The ability to establish and maintain excellent rapport with individuals and/or departments that he/she supports critical.
Able to communicate effectively and professionally verbally and in writing to audiences at all levels of the organization.
Attention to detail and ability to document issues and problems thoroughly.
Self-motivated ability to develop in depth understanding of a broad range of enterprise IT services, applications and technologies.
Must demonstrate well-developed problem-solving abilities, analytical, reasoning and judgment skills.
Ability to work effectively with a team to resolve complex technical issues across broad range of technologies and applications.
Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment is essential.
Must have and maintain a valid driver's license; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites.
If you have all of these, great! In addition to these requirements we would value someone with experience with Video Conferencing applications and AV equipment, MS Office 365, and Remedy trouble ticketing.
No Visa sponsorship is available for this position.
No relocation assistance is available for this position.
University Job Title:
IT Support Asst IV
Pay Rate Type:
Number of Openings:
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00019715
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.